Senior ServiceNow Engineer - AI-Driven ITSM and Integrations

eTelligent Group LLC; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

eTelligent Group LLC in Washington, DC seeks an experienced ServiceNow professional to translate enterprise requirements into scalable designs and deliver secure, integrated solutions across DEV/TEST/UAT/PROD environments. The role focuses on ITSM, CMDB/CSDM, and automation capabilities, including Now Assist, with a strong emphasis on performance optimization.

The ideal candidate has 6+ years of ServiceNow experience, 2+ years Federal domain exposure, and relevant certifications (CSA, CIS

Qualifications

• Translate enterprise business requirements into technical designs.
• Design scalable ServiceNow solutions and integrations.
• Troubleshoot complex production issues on large platforms.
• Optimize CMDB/CSDM queries and platform performance.

Responsibilities

• Translate business requirements into technical designs.
• Configure and customize ServiceNow solutions.
• Troubleshoot complex production issues.
• Design secure applications and integrations.
• Work with AI/automation capabilities (Now Assist).

Skills

ServiceNow

ITSM

CMDB/CSDM

Integrations

Flow Designer

UI Builder/Workspaces

Platform security

Performance optimization

Education

CSA Certification

CIS Certification

Tools

ServiceNow Platform

Job description

eTelligent Group LLC in Washington, DC seeks an experienced ServiceNow professional to translate enterprise requirements into scalable designs and deliver secure, integrated solutions across DEV/TEST/UAT/PROD environments. The role focuses on ITSM, CMDB/CSDM, and automation capabilities, including Now Assist, with a strong emphasis on performance optimization.

The ideal candidate has 6+ years of ServiceNow experience, 2+ years Federal domain exposure, and relevant certifications (CSA, CIS