Senior ServiceNow Engineer: CSM & Service Portal

NewRocket; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

NewRocket is seeking a ServiceNow Senior Software Engineer to lead development on CSM and Service Portal modules. The role guides a team of engineers, mentors juniors, and delivers customizations for enterprise clients.

You will design and implement integrations, workflows, and data mapping across ServiceNow environments. You bring 4+ years implementing ServiceNow with multiple capabilities, strong scripting, and a passion for scalable solutions.

Qualifications

• 4+ years in ServiceNow implementation, administration, configuration or development across 2+ capabilities (CSM, Service Portal)
• Experience integrating ServiceNow with other systems using MID Server and cloud-to-cloud
• Experience with SOAP/REST web services and bi-directional integrations
• Data extraction/ETL integrations (e.g., JDBC/ODBC)
• Proven experience implementing CMDB, Discovery, SAM, ITSM, Service Catalog and Workflows
• Deep understanding of CMDB and related processes in ServiceNow
• Scripting knowledge: Business Rules, Client Scripts, UI Builder, Scripted REST APIs, Script Includes
• Ability to create technical design docs and user documentation

Responsibilities

• Interface with end-users and stakeholders to gather requirements for CSM and Service Portal
• Customize ServiceNow applications and facilitate rollout of new modules and workflows
• Configure UI, workflows, work orders, transfer orders and technician locations
• Configure integrations between ServiceNow and other applications via REST/SOAP
• Guide customers through technical solutions to business needs
• Support maps, rules and event management through testing and deployment
• Maintain operational documentation and SOPs

Skills

ServiceNow

CSM

Service Portal

Integrations

REST/SOAP

CMDB

Scripting

Education

Bachelors in CS/Engineering

Tools

MID Server

Web Services

UI Builder

Job description

NewRocket is seeking a ServiceNow Senior Software Engineer to lead development on CSM and Service Portal modules. The role guides a team of engineers, mentors juniors, and delivers customizations for enterprise clients.

You will design and implement integrations, workflows, and data mapping across ServiceNow environments. You bring 4+ years implementing ServiceNow with multiple capabilities, strong scripting, and a passion for scalable solutions.