Senior ServiceNow Program Manager – Telecom Solutions

Newrocket; St. Louis (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

NewRocket is seeking a Senior Project Manager to lead complex ServiceNow implementations across multiple product areas and industry verticals. In a client-facing role, you will manage all aspects of project delivery from planning to adoption, ensuring exceptional outcomes and customer satisfaction.

The position emphasizes change management and driving user adoption, with a requirement to be located within or able to work within EST hours.

Qualifications

• 8-12 years of business/IT experience with 5+ years leading technology projects.
• Experience leading ServiceNow projects involving two or more of these modules: TSOM, CSM, TI, FSM, OSS/BSS.
• Proven OCM expertise: driving change adoption, building communication and training plans, executing adoption KPIs.
• Strong leadership, facilitation, communication, and stakeholder management skills.
• Experience working in matrixed organizations and managing global teams.
• PMP Certification required; Agile/Scrum certifications preferred.
• Bachelor’s degree in business, IT, or related field.

Responsibilities

• Lead complex ServiceNow projects across TSOM, CSM, TI, FSM, OSS/BSS and more product areas.
• Manage project execution, timelines, budgets, scope, and stakeholder communication.
• Drive Organizational Change Management initiatives: stakeholder assessments, communication plans, training, adoption metrics, and resistance management.
• Facilitate workshops, meetings, and status reviews with internal and client teams.
• Prepare detailed project plans, status reports, and performance measurement reports.
• Mitigate risks and remove project barriers while ensuring quality standards.
• Support internal change management activities and strategic initiatives within NewRocket.

Skills

Project management

Stakeholder management

Leadership

Communication

Change management

Workshop facilitation

Cross-functional teamwork

Education

BA/BS in Business or IT

PMP Certification

Agile/Scrum certifications

ServiceNow Certifications

Tools

ServiceNow

Job description

NewRocket is seeking a Senior Project Manager to lead complex ServiceNow implementations across multiple product areas and industry verticals. In a client-facing role, you will manage all aspects of project delivery from planning to adoption, ensuring exceptional outcomes and customer satisfaction.

The position emphasizes change management and driving user adoption, with a requirement to be located within or able to work within EST hours.