ServiceNow Senior Developer – CSM | FSM | CPQ | ITSM

Cynosure IT Innovations LLC; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Cynosure IT is seeking a ServiceNow Senior Developer to design, build, and optimize custom applications and integrations across ITSM, CSM, FSM, and CPQ. You will collaborate with architects and business teams to deliver scalable workflows and robust solutions.

Required are 7+ years of hands-on ServiceNow development and strong knowledge of CMDB relationships, Service Portal, and UI Builder. Experience with REST/SOAP integrations and MID Server is highly valued, as are CIS certifications and

Qualifications

• 7+ years hands-on ServiceNow development experience.
• Strong expertise in ITSM, CSM, FSM and CPQ.
• Experience with Service Portal / UI Builder.
• Solid understanding of CMDB and data relationships.

Responsibilities

• Develop and customize ServiceNow applications and modules.
• Implement workflows, Flow Designer, Business Rules, and UI Policies.
• Build integrations using REST/SOAP and MID Server.
• Customize CSM case management, FSM work orders, and CPQ workflows.
• Perform code reviews and ensure development best practices.
• Troubleshoot production issues and optimize performance.

Skills

ServiceNow development

ITSM

CSM

FSM

CPQ

Service Portal

UI Builder

CMDB

REST/SOAP integrations

MID Server

Tools

MID Server

Service Portal

Job description

Job Description

We are hiring a ServiceNow Senior Developer with strong hands‑on experience across ITSM, CSM, FSM, and CPQ. The role involves building custom applications, integrations, and workflows while collaborating closely with architects and business teams.

Key Responsibilities

Develop and customize ServiceNow applications and modules

Implement workflows, Flow Designer, Business Rules, and UI Policies

Build integrations using REST/SOAP and MID Server

Customize CSM case management, FSM work orders, and CPQ workflows

Perform code reviews and ensure development best practices

Troubleshoot production issues and optimize performance

Required Skills & Experience

7+ years of hands‑on ServiceNow development

Strong experience in ITSM, CSM, FSM, and CPQ

Experience with Service Portal / UI Builder

Solid understanding of CMDB and data relationships

Preferred

ServiceNow CIS certifications

Experience in regulated or enterprise environments

About Cynosure IT

Cynosure IT is a global ServiceNow Outsourcing and consulting firm supporting enterprises with on‑demand access to certified ServiceNow architects and senior developers across ITSM, CSM, FSM, and CPQ. Our delivery model enables organizations to scale their ServiceNow programs efficiently through remote offshore and hybrid teams, aligned closely with onshore stakeholders and business goals.