Senior ServiceNow Engineer, CMDB & ITOM Lead

Unum Ireland

Chattanooga (TN)

On-site

USD 89,000 - 184,000

Full time

2 days ago

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Benefits offered by this job

Healthcare benefits

401(k) employer match

Paid time off

Job summary

Unum seeks a Senior Software Engineer - ServiceNow to provide technical leadership for the ServiceNow platform, focusing on CMDB governance, ITOM Discovery, Service Mapping, and strategic integrations with platforms like Workday and AWS.

The role drives alignment with CSDM 5, data quality, and data governance across enterprise platforms, working closely with infrastructure, security, and application teams. 6+ years of experience and Agile delivery are preferred.

Qualifications

Bachelor's degree in Computer Science, Information Systems, or equivalent relevant experience.
6+ years of software engineering experience with ServiceNow development and platform engineering.
Strong experience with ServiceNow CMDB, Configuration Management, and ITOM capabilities.
Hands-on experience with ITOM Discovery, Service Mapping, MID Servers, and Discovery troubleshooting.
Experience implementing and supporting CSDM, preferably CSDM 5 or later.
Experience improving CMDB governance, reconciliation, data quality, and operational adoption.
Experience building and supporting integrations with enterprise platforms such as Workday, AWS, MuleSoft, Dynatrace, Tenable, and other cloud and operational systems.
Experience with APM, TBM, ITSM, ITOM, ITAM, or related ServiceNow modules preferred.
Strong understanding of enterprise infrastructure, cloud platforms, application architectures, and technology dependencies.
Experience working in Agile delivery environments.
Strong analytical, problem-solving, communication, and stakeholder management skills.
Demonstrated ability to lead technical initiatives and influence cross-functional teams.
Experience mentoring software engineers and providing technical leadership within an Agile team.
Strong understanding of software engineering best practices, testing, automation, CI/CD, and secure development principles.

Responsibilities

Serve as the technical lead for the enterprise ServiceNow CMDB, driving architecture, governance, and continuous improvement.
Lead CMDB modernization efforts, including CSDM 5 alignment, data quality initiatives, and CMDB adoption.
Design, develop, and maintain ServiceNow CMDB solutions, CI models, and relationship mappings.
Lead ITOM Discovery and Service Mapping activities, including MID Server management, discovery tuning, troubleshooting, and optimization.
Design and support integrations between ServiceNow and enterprise platforms, including Workday, AWS, MuleSoft, Dynatrace, Tenable, monitoring tools, and other strategic systems.
Support integration of CMDB data with Application Portfolio Management (APM) and Technology Business Management (TBM) platforms.
Develop ServiceNow automations, workflows, configurations, custom applications, and platform enhancements.
Partner with infrastructure, security, cloud, architecture, and application teams to establish a trusted system of record for enterprise technology services.
Ensure solutions are scalable, secure, and aligned with enterprise architecture standards and best practices.
Provide technical leadership, mentorship, code reviews, and guidance to engineers across the team.
Participate in Agile planning, estimation, solution design, testing, and continuous improvement activities.