Senior CMDB Architect & ServiceNow ITOM Lead

General Dynamics - Bath Iron Works; Bath (GA); On-site; USD 84,000 - 106,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401(k) Plan

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Holidays

Paid Time Off

Health Coaching

Athletic Trainers

Employee Assistance Program

Onsite Health Services

Job summary

General Dynamics - Bath Iron Works seeks a Sr. IT Specialist to lead CMDB architecture and hands-on configuration management for the ServiceNow CMDB. The role oversees CI lifecycle, data quality, governance, ITOM maturation, and secure integration across IT assets.

You will collaborate with stakeholders to meet milestones under BIW BOS while maintaining safety and quality standards. The ideal candidate brings 5+ years in CMDB administration (preferably ServiceNow), strong IT infrastructure

Qualifications

• 5+ years administering a CMDB, preferably in ServiceNow.
• Strong knowledge of IT hardware, networks, systems, and servers.
• ITIL Foundation certification.
• Excellent communication, critical thinking, organization, and data analysis skills.
• Ability to manage tasks independently and navigate fast-paced environments.
• Experience producing metrics, dashboards, and reports using spreadsheets and database exports.

Responsibilities

• Lead the design, architecture, and long-term roadmap of the ServiceNow CMDB.
• Define CMDB data models, CI class standards, relationships, governance rules, and architectural documentation.
• Architect and guide ITOM implementations including Discovery, Service Mapping, Event Management, AIOps, and cloud/ITSM/SecOps integrations.
• Translate business requirements into scalable and secure ServiceNow configurations and integrations.
• Design and optimize integrations (REST, SOAP, MID Server, IntegrationHub).
• Conduct technical and architectural reviews, providing escalation-level troubleshooting and performance tuning.
• Oversee CI audits, reconciliation processes, and corrective actions to maintain CMDB integrity.
• Maintain lifecycle configuration accuracy for all services and CIs (planned, current, historical).
• Provide ongoing support for discovery tools, processes, and CI verification.
• Ensure only authorized components and changes enter the production ecosystem.

Skills

CMDB leadership

Configuration management

ITOM expertise

Strong communicator

Data analysis

Education

BA/BS degree

ITIL Foundation certification

Tools

ServiceNow

MS Excel

Visio

SharePoint

PowerPoint

Job description

General Dynamics - Bath Iron Works seeks a Sr. IT Specialist to lead CMDB architecture and hands-on configuration management for the ServiceNow CMDB. The role oversees CI lifecycle, data quality, governance, ITOM maturation, and secure integration across IT assets.

You will collaborate with stakeholders to meet milestones under BIW BOS while maintaining safety and quality standards. The ideal candidate brings 5+ years in CMDB administration (preferably ServiceNow), strong IT infrastructure