Senior ServiceNow Engineer

Tier4 Group; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Tier4 Group seeks a Principal / Senior ServiceNow Engineer with deep SPM experience to drive enterprise implementations and platform scalability. This remote/hybrid US role focuses on SPM, CMDB maturity, and broader platform governance.

You will lead design, configuration, and delivery, mentor engineers, and partner with stakeholders to translate requirements into robust ServiceNow architectures.

Qualifications

• Senior-level ServiceNow engineering experience in enterprise environments (7+ years).
• Experience implementing ServiceNow SPM solutions.
• Led at least one greenfield or net-new ServiceNow implementation from planning to go-live.
• Hands-on experience with ServiceNow configuration, development, and integrations.
• Able to lead technical design discussions and influence platform decisions.

Responsibilities

• Lead implementation and expansion of ServiceNow SPM (Collaboration Workspace and PM/Portfolio).
• Design, configure, and deliver scalable ServiceNow solutions.
• Perform hands-on development using Flow Designer, scripting, integrations.
• Translate business requirements into well-architected ServiceNow designs.
• Mentor other ServiceNow engineers and contribute to governance and standards.

Skills

ServiceNow engineering

SPM implementation

Greenfield project

Configuration & development

Technical leadership

Tools

Flow Designer

Scripting

Integrations

Job description

Principal / Senior ServiceNow Engineer – Strategic Portfolio Management (SPM)

Location: United States (Remote/Hybrid as applicable) - Must Live in one of the following states: TX, OK, AR, TN, MO, GA, FL

Contract-to-Hire opportunity (6 months+ on contract prior to conversion to FTE)

Role Overview

Our client, a community-focused, people-first, rapidly growing regional bank, is expanding its enterprise use of the ServiceNow platform and is seeking a Principal / Senior ServiceNow Engineer with deep Strategic Portfolio Management (SPM) experience. This role will be a key technical leader on the ServiceNow platform, supporting multiple initiatives including the rollout of SPM (Collaboration Workspace and Project/Portfolio Management), expansion of Software and Hardware Asset Management, CMDB maturity, and broader platform scalability.

This position requires a hands-on senior engineer who has participated in several full ServiceNow implementation from scratch and can lead design, configuration, and delivery efforts while partnering closely with infrastructure, third party integrators, and business stakeholders.

Key Responsibilities

• Serve as a senior technical lead for the implementation and expansion of ServiceNow Strategic Portfolio Management (SPM), including Collaboration Workspace and Project/Portfolio Management.
• Design, configure, and deliver scalable ServiceNow solutions aligned with enterprise standards and best practices.
• Perform hands-on development and configuration using ServiceNow platform capabilities such as Flow Designer, scripting, integrations, and platform automation.
• Partner with stakeholders to translate business and technical requirements into well-architected ServiceNow solutions.
• Support and align SPM initiatives with broader platform efforts including Software Asset Management, Hardware Asset Management, and CMDB maturity.
• Act as an escalation point for complex technical issues and provide guidance and mentorship to other ServiceNow engineers.
• Contribute to platform governance, documentation, and delivery standards to support long-term scalability and maintainability.

Required Qualifications

• Senior-level ServiceNow engineering experience in enterprise environments (ideal 7+ years).
• Demonstrated experience implementing ServiceNow SPM solutions.
• Participation in at least one greenfield or net-new ServiceNow implementation from planning through go-live.
• Strong hands-on experience with ServiceNow configuration, development, and integrations.
• Ability to lead technical design discussions and influence platform decisions.

Preferred Qualifications

• Experience with IT Asset Management (Software and/or Hardware) and CMDB governance.
• Familiarity with Discovery, Service Mapping, and CMDB data quality practices.
• ServiceNow certifications related to SPM, ITSM, or platform architecture.
• Banking and/ or Financial Services industry experience.

What Success Looks Like

• Successful enterprise rollout and adoption of ServiceNow SPM capabilities.
• Improved visibility and governance across portfolios, projects, and investments.
• Strong technical foundations supporting CMDB accuracy and asset lifecycle management.