Senior ServiceNow Architect - ITSM/HRSD & S2P (Contract)

Dhaka Technology Limited

Washington

On-site

USD 120,000 - 160,000

Full time

3 days ago

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Job summary

Dhaka Technologies Limited Company (DTLC) is hiring a Sr. ServiceNow Developer to support DC Public Schools' ServiceNow platform.

This full-time (contract) role focuses on configuring, administering, and advancing enterprise workflows across ITSM, HRSD, S2P, and ITAM modules within DCPS. The ideal candidate will serve as the primary admin for the DCPS instance, collaborate with business stakeholders, and ensure solutions are scalable, secure, and upgrade-ready, while guiding continuous service

Qualifications

Bachelor's degree or equivalent professional experience.
5+ years hands-on ServiceNow administration.
Strong platform knowledge: forms, lists, tables, dictionary, Business Rules, Client Scripts, UI Policies.
Experience integrating ServiceNow with external systems via REST/SOAP APIs.
ITIL Foundation certification or equivalent knowledge.

Responsibilities

Serve as primary administrator for DCPS ServiceNow instance.
Configure and maintain applications, including forms, lists, workflows, notifications and reporting.
Support development across ITSM, HRSD, S2P, and other modules.
Design and maintain Service Catalog items and end-to-end workflows.
Collaborate with stakeholders to translate business needs into technical solutions.
Coordinate with OCTO for development and support.
Ensure configurations follow best practices and upgrade readiness.
Troubleshoot platform issues and improve processes.
Develop and maintain technical documentation.
Partner with IT teams, vendors, and ServiceNow partners.