Sr. ServiceNow Developer

Dhaka Technology Limited; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Job summary

Dhaka Technologies Limited Company (DTLC) is hiring a Sr. ServiceNow Developer to support DC Public Schools.

You will administer the DCPS ServiceNow instance, configuring ITSM, HRSD, S2P, ITAM, and related modules while ensuring upgrade readiness. This role requires strong platform fundamentals, enterprise workflow experience, and collaboration with non-technical stakeholders across a large public-sector organization.

Qualifications

• Bachelor's degree or equivalent professional experience in IT.
• 5+ years hands-on ServiceNow administration with ownership of an instance.
• Strong knowledge of forms, lists, tables, and dictionary configuration; BRs, Client Scripts, UI Policies, and UI Actions; ACLs; update sets.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM knowledge

Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance and support day-to-day operations.
• Configure and maintain ServiceNow applications, including forms, lists, workflows, notifications and reporting.
• Support development across ITSM, HRSD, S2P, and other modules.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer and approvals.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Coordinate with OCTO for development and support.
• Ensure configurations follow best practices and upgrade readiness.
• Troubleshoot issues and drive continuous improvement of processes.
• Create and maintain technical documentation.
• Partner with IT teams, vendors, and ServiceNow partners as needed.

Skills

ServiceNow admin

REST/SOAP API integration

ITIL Foundation

Platform basics

Education

Bachelor's degree or equivalent IT/CS

Tools

ServiceNow

Job description

Dhaka Technologies Limited Company | Contract

Sr. ServiceNow Developer

Washington, United States | Posted on 10/29/2026

Work Arrangement: Onsite
Location: Washington, DC 20002
Employment Type: Contract
Engagement Type: W2 or 1099 (No C2C)
Final Interview: In Person

Position Summary

Dhaka Technologies Limited Company (DTLC) is hiring a Sr. ServiceNow Developer on behalf of DC Public Schools (DCPS).

DC Public Schools (DCPS) is seeking a full-time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district's ServiceNow platform within the Office of Data & Technology.

This role will play a critical hands-on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including, but not limited to, Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non-technical stakeholders across a large public-sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user-centered, secure, and aligned to DCPS operational priorities, while supporting continuous improvement of service delivery across central office and school-based teams.

The ServiceNow Application Developer will:

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance.
  
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
  
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
  
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
  
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
  
• Coordinate with Office of Chief Technology Officer (OCTO) for development, changes and support.
  
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
  
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
  
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
  
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.
  

Minimum Qualifications

• Bachelor's degree in information technology, Computer Science, a related field, or equivalent professional experience.
  
• Five or more years of hands‑on ServiceNow administration experience, including ownership or co‑ownership of a ServiceNow instance.
  
• Strong foundational knowledge of the ServiceNow platform, including: forms, lists, tables, and dictionary configuration; Business Rules, Client Scripts, UI Policies, and UI Actions; Roles and Access Control Lists (ACLs); update sets and platform administration.
  
• Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
  
• ITIL Foundation certification or equivalent ITSM process knowledge
  

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) preferred
  
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
  
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
  
• Experience working in a public sector, K-12, education, or other highly regulated environment
  

Required and Desired Skills

• Bachelor's degree in information technology, Computer Science, a related field, or equivalent professional experience. (Required, 15 years)
  
• Hands‑on ServiceNow administration experience, including ownership or co‑ownership of a ServiceNow instance. (Required, 10 years)
  
• Strong foundational knowledge of the ServiceNow platform, including: Forms, lists, tables, and dictionary configuration, Business Rules, Client Scripts. (Required, 8 years)
  
• Experience integrating ServiceNow with external systems via REST/SOAP APIs (Required, 8 years)
  
• ITIL Foundation certification or equivalent ITSM process knowledge (Required)
  
• Knowledge on UI Policies and UI Actions, Roles and Access Control Lists (ACLs), Update sets and platform administration (Required, 8 years)
  
• ServiceNow Certified Application Developer (CAD) preferred (Highly desired)
  
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps (Required, 8 years)
  
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports. (Required, 8 years)
  
• Experience working in a public sector, K-12, education, or other highly regulated environment (Required, 8 years)