Senior ServiceNow Developer – ITSM, CMDB & Telecom Ops

TEKsystems; Fort Meade (MD); Hybrid; USD 68,880 - 123,984; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems seeks an experienced ServiceNow Developer to support a large-scale modernization initiative in a secure DoD environment. You will design, develop, configure, implement and maintain ServiceNow solutions across ITSM, telecommunications operations, order management, and infrastructure processes.

The role requires strong ServiceNow development, Discovery, CMDB expertise and collaboration with technical teams in a fast-paced, mission-critical setting.

Qualifications

• U.S. Citizenship required.
• Active DoD Secret Security Clearance or ability to obtain one if eligible and local to a supported site.
• Current Security+ certification or ability to obtain within 14 days of employment.
• 4+ years of ServiceNow development experience.
• 3+ years of hands-on experience with ServiceNow Discovery and CMDB.
• Experience supporting ServiceNow upgrades and platform enhancements.
• Experience with Order Management Telecommunications (OMT) and Telecommunications Network Inventory (TNI) modules.
• Strong knowledge of ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog management.
• Proficiency in JavaScript and ServiceNow development best practices.
• Strong communication skills to work with customers, stakeholders, and leadership.

Responsibilities

• Configure, develop, and support ServiceNow platform functionality and applications.
• Support ITSM, TSOM, TSM, OMT, Discovery, and CMDB capabilities.
• Design and build workflows, forms, catalogs, reports, dashboards, groups, roles, and views.
• Create and maintain integrations between ServiceNow and other enterprise tools.
• Coordinate and support platform and application upgrades.
• Develop and document business process workflows and automation solutions.
• Support migration of ticketing, order management, and operational processes into ServiceNow.
• Troubleshoot and resolve platform, application, and integration issues.

Skills

ServiceNow Development

Discovery

CMDB

ITSM

JavaScript

Stakeholder communication

Mentoring juniors

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field

Master's degree preferred

Tools

JIRA

Confluence

Git

Elastic

Kafka

Netcool

Job description

TEKsystems seeks an experienced ServiceNow Developer to support a large-scale modernization initiative in a secure DoD environment. You will design, develop, configure, implement and maintain ServiceNow solutions across ITSM, telecommunications operations, order management, and infrastructure processes.

The role requires strong ServiceNow development, Discovery, CMDB expertise and collaboration with technical teams in a fast-paced, mission-critical setting.