Senior ServiceNow Developer

Robotic Process Automation LLC; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Job summary

DC Public Schools (DCPS) seeks an experienced ServiceNow Administrator to configure and evolve the DCPS ServiceNow platform across ITSM, HRSD, S2P, and ITAM. You will own the instance, manage forms, catalogs, workflows, and integrations, and collaborate with stakeholders to deliver secure, scalable solutions aligned to DCPS priorities.

The role requires 5+ years of hands-on ServiceNow experience, ITIL knowledge, and on-site availability in Washington, DC for interviews and onsite work.

Qualifications

• Bachelor’s degree in IT, CS, or related field or equivalent experience.
• 5+ years hands-on ServiceNow administration with ownership of an instance.
• Strong fundamentals: forms, lists, tables, Business Rules, Client Scripts, UI Policies, UI Actions, roles/ACLs, update sets.
• ITIL Foundation or equivalent ITSM knowledge; on-site in Washington, DC for interview.

Responsibilities

• Serve as primary administrator for the DCPS ServiceNow instance and support daily operations.
• Configure and maintain ServiceNow apps: forms, lists, workflows, notifications, and reporting.
• Support multi-module development across ITSM, HRSD, S2P, ITAM and others.
• Design and maintain Service Catalog items and end-to-end workflows via Flow Designer, approvals, routing, and notifications.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Ensure configurations follow best practices and upgrade readiness; troubleshoot issues; build REST/SOAP integrations; maintain documentation.

Skills

ServiceNow administration

Platform configuration

Flow Designer / Workflows

REST/SOAP integrations

ITIL knowledge

Education

Bachelor’s degree or equivalent experience

Tools

Integration Hub

CAD (preferred)

Job description

This hands-on role configures and evolves ServiceNow across modules including Source-to-Pay (S2P), HR Service Delivery (HRSD), IT Service Management (ITSM), and IT Asset Management (ITAM), delivering scalable, secure, user-centered solutions aligned to DCPS priorities.

Responsibilities:

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance
• Configure and maintain ServiceNow applications: forms, lists, workflows/flows, notifications, and reporting
• Support development and enhancement across multiple modules (ITSM, HRSD, S2P, and others)
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications
• Collaborate with stakeholders to gather requirements and translate business needs into platform-aligned technical solutions
• Ensure configurations follow ServiceNow best practices (configuration over customization) and maintain upgrade readiness
• Troubleshoot platform issues, resolve defects, build REST/SOAP integrations, and maintain technical documentation

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent professional experience
• Five or more years of hands-on ServiceNow administration, including ownership or co-ownership of a ServiceNow instance
• Strong platform fundamentals: forms, lists, tables, dictionary, Business Rules, Client Scripts, UI Policies, UI Actions, roles and ACLs, update sets
• ITIL Foundation certification or equivalent ITSM process knowledge; able to work 100% onsite in Washington, DC and interview in person
• Preferred: ServiceNow Certified Application Developer (CAD); ITSM/HRSD/S2P/CSM/SecOps; Integration Hub and data imports; public sector / K-12 / education experience

Required Skills:

• ServiceNow platform administration and instance ownership
• Application configuration (forms, lists, flows, catalog, notifications, reporting)
• Multi-module support (ITSM, HRSD, S2P, and others)
• System integration via REST/SOAP APIs and Integration Hub
• Requirements gathering and stakeholder collaboration; technical documentation

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.