DCPS Sr ServiceNow Developer

RIZEUP TECHNOLOGY TRAINING LLC; Washington (District of Columbia); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

DC Public Schools (DCPS) is seeking a Sr. ServiceNow Application Developer to support the configuration, administration, and ongoing enhancement of the district’s ServiceNow platform across multiple modules, including ITSM, HRSD, S2P, and ITAM.

This role emphasizes scalable, user‑centered, and secure solutions that align with DCPS priorities. The ideal candidate will have strong platform fundamentals and experience partnering with non‑technical stakeholders in a large public sector environment,

Qualifications

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform: forms, lists, tables, dictionary configuration; Business Rules, Client Scripts, UI Policies, UI Actions; ACLs; update sets; JavaScript proficiency for ServiceNow scripting; REST/SOAP integrations.
• ITIL Foundation certification or equivalent ITSM knowledge.

Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day‑to‑day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules (ITSM, HRSD, S2P, and others).
• Design and maintain Service Catalog items and end‑to‑end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Coordinate with OCTO for development, changes and support.
• Ensure configurations follow best practices, minimize customization, and maintain upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support ongoing process improvement.
• Develop and maintain technical documentation and guidance.
• Partner with IT teams, vendors, and ServiceNow partners as appropriate.

Skills

ServiceNow admin

JavaScript

REST APIs

Stakeholder collaboration

ITIL knowledge

Education

Bachelor’s degree in IT or Computer Science

Tools

Flow Designer

ServiceNow reporting

S2P/HRSD/ITSM familiarity

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources

DC Public Schools (DCPS) is seeking a full-time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district's ServiceNow platform within the Office of Data & Technology.

This role will play a critical hands‑on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including but not limited to Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non-technical stakeholders across a large public‑sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user‑centered, secure, and aligned to DCPS operational priorities, while supporting continuous improvement of service delivery across central office and school‑based teams.

Essential Responsibilities

The ServiceNow Application Developer will:

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day‑to‑day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end‑to‑end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform‑aligned approaches.
• Coordinate with Office of Chief Technology officer (OCTO)for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Minimum Qualifications

• Bachelor's degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands‑on ServiceNow administration experience, including
  • Ownership or co‑ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including
  • Forms, lists, tables, and dictionary configuration
  • Business Rules, Client Scripts, UI Policies, and UI Actions
  • Roles and Access Control Lists (ACLs)
  • Update sets and platform administration
  • Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
  • Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
  • ITIL Foundation certification or equivalent ITSM process knowledge

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) preferred
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• Experience working in a public sector, K‑12, education, or other highly regulated environment