DCPS - Sr. ServiceNow Developer (808389)

Page Mechanical Group, Inc.; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Job summary

DC Public Schools seeks a ServiceNow Senior Application Developer to administer and enhance the district’s ServiceNow platform within the Office of Data & Technology. The role covers configuration, maintenance, and evolution across ITSM, HRSD, S2P, ITAM, and other modules to support district‑wide processes.

The ideal candidate will have 5+ years of admin experience, strong JavaScript skills, and ITIL knowledge, with the ability to partner with non‑technical stakeholders in a large public

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.
• Five or more years of hands‑on ServiceNow administration experience.
• Ownership or co‑ownership of a ServiceNow instance.
• Strong knowledge of the ServiceNow platform: forms, lists, tables, and dictionary configuration.
• Experience with REST/SOAP API integrations.
• ITIL Foundation certification or equivalent ITSM knowledge.
• Experience across ITSM, HRSD, S2P, CSM, or SecOps.
• Experience building integrations using REST APIs, Integration Hub, and data imports.
• Experience in public sector, K‑12, education, or regulated environments.

Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance and handle day‑to‑day operations.
• Configure and maintain ServiceNow applications: forms, lists, workflows, notifications and reporting.
• Support development across ITSM, HRSD, S2P, and other modules.
• Design and maintain Service Catalog items and end‑to‑end workflows using Flow Designer.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Coordinate with OCTO for development, changes and support.
• Ensure configurations follow best practices and upgrade readiness.
• Troubleshoot platform issues and improve existing processes.
• Develop and maintain technical documentation.
• Partner with IT teams, vendors, and ServiceNow partners as appropriate.

Job description

DC Public Schools (DCPS) is seeking a full‑time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology.

This role will play a critical hands‑on role in configuring, maintaining, and evolving ServiceNow to support district‑wide business processes across multiple modules, including—but not limited to— Source‑to‑Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non‑technical stakeholders across a large public‑sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user‑centered, secure, and aligned to DCPS operational priorities, while supporting continuous improvement of service delivery across central office and school‑based teams.

Essential Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day‑to‑day service operations and maintenance.

• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.

• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.

• Design and maintain Service Catalog items and end‑to‑end workflows using Flow Designer, approvals, task routing, and notifications.

• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform‑aligned approaches.

• Coordinate with Office of Chief Technology officer (OCTO)for development, changes and support.

• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.

• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.

• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.

• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Minimum Qualifications

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.

• Five or more years of hands‑on ServiceNow administration experience, including

• Ownership or co‑ownership of a ServiceNow instance.

• Strong foundational knowledge of the ServiceNow platform, including:

• Forms, lists, tables, and dictionary configuration

• Business Rules, Client Scripts, UI Policies, and UI Actions

• Roles and Access Control Lists (ACLs)

• Update sets and platform administration

• Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)

• Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs

• ITIL Foundation certification or equivalent ITSM process knowledge.

• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.

• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.

• Experience working in a public sector, K–12, education, or other highly regulated environment.

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience. Required 15 Years.

• Hands‑on ServiceNow administration experience, including ownership or co‑ownership of a ServiceNow instance. Required 10 Years.

• Strong foundational knowledge of the ServiceNow platform, including: Forms, lists, tables, and dictionary configuration Business Rules, ClientScripts. Required 8 Years.

• Experience integrating ServiceNow with external systems via REST/SOAP APIs. Required 8 Years.

• ITIL Foundation certification or equivalent ITSM process knowledge. Required.

• Proficiency in JavaScript for ServiceNow scripting(business rules, client scripts, UI policies). Required 10 Years.

• Knowledge on UI Policies, and UIActions Roles and Access Control Lists (ACLs) Update sets and platform administration. Required 8 Years.

• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps. Required 8 Years.

• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports. Required 8 Years.

• Experience working in a public sector, K–12, education, or other highly regulated environment. Required 8 Years.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) preferred.

• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.

• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.

• Experience working in a public sector, K–12, education, or other highly regulated environment.