DCPS - Sr. ServiceNow Developer (808389)

Advanced Network Consulting Inc; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Job summary

DC Public Schools (DCPS) is seeking a full-time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology.

This role will play a critical hands-on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including ITSM, HRSD, S2P, and other modules.

Qualifications

• Bachelor’s degree in IT, CS, or related field or equivalent experience.
• 5+ years hands-on ServiceNow administration experience.
• Ownership or co-ownership of a ServiceNow instance.
• Strong knowledge of Forms, lists, tables, and dictionary configuration.
• Proficiency in JavaScript for ServiceNow scripting.
• Experience with REST/SOAP API integrations.
• ITIL Foundation certification or equivalent ITSM knowledge.

Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance.
• Configure and maintain ServiceNow applications: forms, lists, workflows, notifications, and reporting.
• Support development across ITSM, HRSD, S2P, and other modules.
• Design and maintain Service Catalog items and end-to-end workflows with Flow Designer.
• Collaborate with stakeholders to gather requirements and translate into technical solutions.
• Coordinate with OCTO for development, changes, and support.
• Ensure best practices and upgrade readiness.
• Troubleshoot issues and improve processes through analysis and refinement.
• Develop technical documentation and user guidance.
• Partner with IT teams, vendors, and ServiceNow partners.

Skills

ServiceNow scripting (JavaScript)

Business Rules

Client Scripts

UI Policies

UI Actions

ACLs

Platform administration

ITIL Foundation

Education

Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience

Tools

ServiceNow

REST APIs

SOAP APIs

Integration Hub

Data imports

Job description

DC Public Schools (DCPS) is seeking a full‑time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology.

This role will play a critical hands‑on role in configuring, maintaining, and evolving ServiceNow to support district‑wide business processes across multiple modules, including—but not limited to— Source‑to‑Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non‑technical stakeholders across a large public‑sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user‑centered, secure, and aligned to DCPS operational priorities, while supporting continuous improvement of service delivery across central office and school‑based teams.

Essential Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day‑to‑day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end‑to‑end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform‑aligned approaches.
• Coordinate with Office of Chief Technology officer (OCTO)for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Minimum Qualifications

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands‑on ServiceNow administration experience, including
• Ownership or co‑ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including:
• Forms, lists, tables, and dictionary configuration
• Business Rules, Client Scripts, UI Policies, and UI Actions
• Roles and Access Control Lists (ACLs)
• Update sets and platform administration
• Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
• Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM process knowledge

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) preferred
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• Experience working in a public sector, K‑12, education, or other highly regulated environment

Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience. Required 15 Years

Hands‑on ServiceNow administration experience, including ownership or co‑ownership of a ServiceNow instance. Required 10 Years

Strong foundational knowledge of the ServiceNow platform, including: Forms, lists, tables, and dictionary configuration Business Rules, ClientScripts. Required 8 Years

Experience integrating ServiceNow with external systems via REST/SOAP APIs Required 8 Years

ITIL Foundation certification or equivalent ITSM process knowledge Required

Proficiency in JavaScript for ServiceNow scripting(business rules, client scripts, UI policies) Required 10 Years

Knowledge on UI Policies, and UIActions Roles and Access Control Lists (ACLs) Update sets and platform administration Required 8 Years

ServiceNow Certified Application Developer (CAD) preferred Highly desired

Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps Required 8 Years

Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports. Required 8 Years

Experience working in a public sector, K‑12, education, or other highly regulated environment Required 8 Years