9Yrs Sr ServiceNow Developer or Architect - Onsite

GoIntellects Inc.; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

DC Government is seeking a Sr. ServiceNow Developer to serve as a hands-on administrator for the DCPS ServiceNow instance. You will configure, maintain, and evolve ServiceNow across multiple modules to support district-wide business processes and non-technical stakeholder collaboration.

Responsibilities include designing catalogs and workflows, collaborating with OCTO, and ensuring upgrade readiness. Strong scripting, API integration, and ITSM knowledge are essential for this role.

Qualifications

• Bachelor's degree or equivalent professional experience in IT or CS.
• 5+ years of hands-on ServiceNow administration.
• Ownership or co-ownership of a ServiceNow instance.
• Strong knowledge of forms, lists, tables, dictionary configuration, and rules.
• Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies).
• Experience integrating ServiceNow with external systems via REST/SOAP APIs.
• ITIL Foundation certification or equivalent ITSM knowledge.

Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day operations.
• Configure and maintain ServiceNow applications, including forms, lists, workflows, notifications and reporting.
• Support development across ITSM, HRSD, S2P, and other modules.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer and approvals.
• Collaborate with stakeholders to translate needs into technical solutions.
• Coordinate with OCTO for development, changes and support.
• Ensure configurations follow best practices and upgrade readiness.
• Troubleshoot platform issues and support continuous improvement of processes.
• Develop and maintain technical documentation including configuration details and user guidance.
• Partner with IT teams, vendors, and ServiceNow partners as appropriate.

Skills

ServiceNow Admin

JavaScript (ServiceNow)

REST/SOAP Integrations

ITIL Foundation

Education

Bachelor's degree or equivalent (IT/CS)

Tools

Flow Designer

Integration Hub

Service Catalog/Reporting

Job description

Role : Sr. ServiceNow Developer Client: DC Government Location : Washington, DC Job description : This role will play a critical hands-on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including - not limited to - Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non-technical stakeholders across a large public-sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user-centered, secure, and aligned to DCPS operational priorities, while supporting continuous improvement of service delivery across central office and school-based teams.

Essential Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
• Coordinate with Office of Chief Technology officer (OCTO)for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Minimum Qualifications

• Bachelor's degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands-on ServiceNow administration experience, including
• Ownership or co-ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including:
• Forms, lists, tables, and dictionary configuration
• Business Rules, Client Scripts, UI Policies, and UI Actions
• Roles and Access Control Lists (ACLs)
• Update sets and platform administration
• Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
• Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM process knowledge

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) preferred
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• Experience working in a public sector, K-12, education, or other highly regulated environment