Senior ServiceNow Developer

Resolve Tech Solutions Inc; Clifton (TX); Presencial; USD 140.000 - 170.000; Jornada completa

Descripción de la vacante

Resolve Tech Solutions Inc is seeking a Senior ServiceNow Developer to drive platform development, enterprise integrations, and ongoing optimization of the organization’s ServiceNow environment. You will deliver hands-on development while mentoring junior developers and collaborating with architects on solution design.

This role requires maintaining scalable, secure, and maintainable implementations across enterprise instances, covering UI components, REST APIs, Flow Designer, and analytics,

Formación

• Bachelor’s degree required or equivalent professional experience.
• 5+ years hands-on ServiceNow development for enterprise-scale deployments.
• Strong server-side and client-side scripting, API development, and configuration.
• Experience with ITSM, ITOM, and ITAM modules.
• Experience with Integration Hub and REST integrations.
• Familiarity with Domain Separation and multi-tenant setups.
• CSA certification required; CAD preferred.
• Ability to mentor developers and lead technical work.
• Strong problem-solving and collaboration skills.

Responsabilidades

• Develop ServiceNow functionality using server-side and client-side scripting.
• Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs and Roles.
• Build Employee Center, portals, widgets, and UI Builder interfaces.
• Create REST and Scripted REST APIs, Flow Designer, SubFlows, and Integration Hub actions.
• Implement notifications, dashboards, reports, and analytics.
• Monitor health, analyze upgrades and performance logs.
• Liaise between architects and developers to ensure standards.
• Conduct code reviews and enforce best practices.
• Manage instance upgrades, cloning, and data archiving.
• Design and support integrations with external systems (SSO, discovery tools, eBonding, AI-enabled automation).
• Other duties as assigned

Conocimientos

Server-side scripting

Client-side scripting

REST integrations

Integration Hub

Mentoring/leadership

Cross-functional collaboration

Educación

Bachelor’s degree in Computer Science, Information Systems, or equivalent

ServiceNow CSA

Herramientas

Glide API

Flow Designer

UI Builder

Descripción del empleo

Position Summary

The Senior ServiceNow Developer is responsible for advanced platform development, enterprise integrations, and ongoing optimization of the organization’s ServiceNow environment. This role serves as a senior technical contributor within IT Service Management, providing hands‑on development expertise while guiding junior developers, partnering with architects on solution design, and ensuring scalable, secure, and maintainable implementations across enterprise instances.

Key Responsibilities

• Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs
• Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces
• Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements
• Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows, and Integration Hub actions, including custom integrations and automation scripts
• Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics
• Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability
• Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns
• Conduct code reviews and enforce development best practices to maintain high-quality, maintainable solutions
• Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations
• Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e‑bonding, and AI-enabled automation use cases
• Other duties as assigned

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience
• 5+ years of hands‑on ServiceNow development experience supporting enterprise-scale implementations
• Advanced expertise in server-side and client-side scripting, API development, and platform configuration
• Strong working knowledge of ITSM, ITOM, and ITAM modules
• Experience managing platform upgrades, instance cloning, and multi‑instance environments
• Demonstrated experience with Integration Hub, REST integrations, and external system connectivity
• Familiarity with Domain Separation and multi‑tenant architecture
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) preferred
• Proven ability to mentor developers and provide technical leadership
• Strong analytical, troubleshooting, and cross‑functional collaboration skills
• Alignment with RTS Core Values