Sr. ServiceNow Developer

Electrosoft; Atlanta (GA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Electrosoft seeks an experienced Senior ServiceNow Developer/Implementer to design, develop, implement, and administer the ServiceNow platform across ITSM and related modules.

The role emphasizes workflows, forms, access controls, testing, and operational support, ensuring scalable and secure IT service management solutions. Hybrid/remote support may be required in a fast-paced enterprise environment.

Qualifications

• Bachelor’s degree or equivalent experience in IT-related field.
• 5+ years of hands-on ServiceNow implementation and administration.
• Strong experience developing workflows and automations within ServiceNow.
• Experience creating and modifying forms, tables, UI policies, business rules, and client scripts.
• Understanding of security model including roles, groups, ACLs and RBAC.
• Experience troubleshooting ServiceNow issues and integrations.
• Experience performing testing and validation within ServiceNow environments.
• Knowledge of ITIL/ITSM processes and best practices.
• Experience supporting production ServiceNow environments.

Responsibilities

• Design, configure, develop, and implement ServiceNow solutions across ITSM.
• Develop and maintain workflows, UI policies, and catalog items.
• Create and modify forms, tables, and related configurations.
• Configure and customize ServiceNow applications to meet requirements.
• Support integrations between ServiceNow and external systems.
• Manage user roles, ACLs, and access controls with least-privilege principles.
• Troubleshoot platform issues and provide Tier II/III support.
• Develop and execute testing plans and assist deployment activities.
• Maintain technical documentation and participate in governance reviews.

Skills

ServiceNow

ITIL/ITSM

Workflow automation

Scripting (Glide API)

REST/SOAP integrations

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Flow Designer

Service Catalog

CMDB

Discovery

REST/SOAP integrations

Job description

We are seeking an experienced Senior ServiceNow Developer/Implementer to support the design, development, implementation, administration, and ongoing enhancement of the ServiceNow platform. The ideal candidate will possess strong hands-on experience developing workflows, configuring forms, managing user roles and access controls, troubleshooting platform issues, conducting testing activities, and providing operational support across ServiceNow modules and environments.

This role requires strong technical expertise, analytical problem-solving skills, and the ability to collaborate with cross-functional stakeholders to deliver scalable and secure ServiceNow solutions that support enterprise IT service management operations.

Key Responsibilities

ServiceNow Development & Implementation

• Design, configure, develop, and implement ServiceNow solutions across ITSM and related modules.
• Develop and maintain ServiceNow workflows, Flow Designer automations, business rules, UI policies, client scripts, and catalog items.
• Create, modify, and maintain forms, tables, views, and related configurations.
• Configure and customize ServiceNow applications to meet business and operational requirements.
• Support integrations between ServiceNow and external systems/applications.

User Access & Security Administration

• Configure and manage ServiceNow user roles, groups, ACLs (Access Control Lists), and permissions.
• Ensure adherence to security, governance, and least-privilege access principles.
• Support account provisioning, role-based access controls, and audit/compliance requirements.

Troubleshooting & Operational Support

• Troubleshoot and resolve ServiceNow platform issues, incidents, defects, and performance concerns.
• Perform root cause analysis and corrective actions for recurring issues.
• Provide Tier II/III support for ServiceNow-related operational issues and requests.
• Monitor platform health, scheduled jobs, integrations, and system performance.

Testing & Quality Assurance

• Develop and execute unit, integration, regression, and user acceptance testing (UAT) plans.
• Validate functionality following upgrades, patches, and enhancements.
• Support change management and deployment activities across development, test, and production environments.

Documentation & Process Improvement

• Develop and maintain technical documentation, SOPs, workflows, and implementation guides.
• Support continuous improvement initiatives and platform optimization efforts.
• Participate in governance reviews, CAB meetings, and operational planning sessions.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• 5+ years of hands-on ServiceNow implementation and administration experience.
• Strong experience developing workflows and automations within ServiceNow.
• Experience creating and modifying forms, tables, UI policies, business rules, and client scripts.
• Strong understanding of ServiceNow security model including:
• User roles
• Groups
• ACLs
• Role-based access controls
• Experience troubleshooting ServiceNow platform issues and integrations.
• Experience performing testing and validation activities within ServiceNow environments.
• Strong knowledge of ITIL/ITSM processes and best practices.
• Experience supporting production ServiceNow environments.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification
• Experience with:
• Flow Designer
• Service Catalog
• CMDB
• Discovery
• Incident/Change/Problem Management
• Experience with scripting languages such as:
• Glide API
• REST/SOAP integrations
• Federal Government or enterprise operational support experience preferred.
• Fast-paced operational environment
• May support after-hours maintenance windows or emergency changes as needed
• Hybrid/remote support capabilities may be required

The actual base salary offered will be determined based on a variety of factors, including, but not limited to, the candidate’s relevant years and depth of experience, skills and qualifications, education, certifications, internal equity, and the specific requirements of the position. Candidates should not assume they will be offered the top of the posted range, as compensation is based on the individual qualifications and overall fit for the role.