Senior ServiceNow Developer

Resolve Tech Solutions Inc; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Resolve Tech Solutions Inc. in Austin is seeking a Senior ServiceNow Developer to lead advanced platform development, integrations, and optimization across enterprise instances. You will work hands-on with Glide scripting, API development, Flow Designer, and UI Builder while mentoring junior developers and partnering with architects on design standards.

This role emphasizes scalable, secure, and maintainable solutions with responsibility for upgrades, monitoring, and cross-team collaboration.

Qualifications

• 5+ years of hands-on ServiceNow development with enterprise-scale deployments.
• Strong server-side and client-side scripting and API development.
• Experience with ITSM, ITOM and ITAM modules.
• Proven mentoring and technical leadership.
• CSA certification required; CAD preferred.
• Experience with multi-tenant and domain separation is a plus.

Responsibilities

• Develop and optimize ServiceNow functionality across enterprise instances.
• Design and implement integrations using REST, Integration Hub and Flow Designer.
• Lead code reviews and mentor junior developers.
• Collaborate with architects on solution design and standards.
• Monitor performance and upgrade planning.

Skills

ServiceNow development

API development

Scripting (Glide)

ITSM/ITOM/ITAM

Education

Bachelor's degree in CS/IS

ServiceNow CSA certification

Tools

Integration Hub

Flow Designer

Scripted REST APIs

UI Builder

Job description

Position Summary

The Senior ServiceNow Developer is responsible for advanced platform development, enterprise integrations, and ongoing optimization of the organization’s ServiceNow environment. This role serves as a senior technical contributor within IT Service Management, providing hands-on development expertise while guiding junior developers, partnering with architects on solution design, and ensuring scalable, secure, and maintainable implementations across enterprise instances.

Key Responsibilities

• Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs
• Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces
• Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements
• Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows, and Integration Hub actions, including custom integrations and automation scripts
• Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics
• Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability
• Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns
• Conduct code reviews and enforce development best practices to maintain high-quality, maintainable solutions
• Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations
• Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases
• Other duties as assigned

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience
• 5+ years of hands-on ServiceNow development experience supporting enterprise-scale implementations
• Advanced expertise in server-side and client-side scripting, API development, and platform configuration
• Strong working knowledge of ITSM, ITOM, and ITAM modules
• Experience managing platform upgrades, instance cloning, and multi-instance environments
• Demonstrated experience with Integration Hub, REST integrations, and external system connectivity
• Familiarity with Domain Separation and multi-tenant architecture
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) preferred
• Proven ability to mentor developers and provide technical leadership
• Strong analytical, troubleshooting, and cross-functional collaboration skills
• Alignment with RTS Core Values