ServiceNow Developer/Administrator

VALCE T@lent Solutions; United States; A distancia; USD 90.000 - 150.000; Jornada completa

Descripción de la vacante

VALCE T@lent Solutions is seeking a ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications and platform capabilities across ITSM and ITOM. You will implement and support ITSM processes (Incident, Problem, Change, Request, Knowledge, Service Catalog) and ITOM features (Discovery, Service Mapping, Event Management, CMDB) to meet business needs.

You will write and maintain scripts, UI policies, ACLs, and workflows, build reusable components with JavaScript and

Formación

• Proficiency in ServiceNow scripting (JavaScript) and Glide API.
• Experience with ITSM/ITOM modules and integrations.
• Strong knowledge of REST/SOAP APIs and IntegrationHub.
• Advanced English communication skills.

Responsabilidades

• Design, develop, configure, and maintain ServiceNow apps and platform capabilities.
• Build and enhance ITSM processes: Incident, Problem, Change, Request, Knowledge, Service Catalog.
• Implement ITOM features: Discovery, Service Mapping, Event Management, CMDB.
• Write and maintain scripts, UI policies, ACLs, and scheduled jobs.
• Develop server-side and client-side components using JavaScript and Glide APIs.

Conocimientos

ServiceNow scripting

Glide API

ITSM/ITOM

REST/SOAP APIs

Advanced English

Herramientas

IntegrationHub

MID Server

Descripción del empleo

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and platform capabilities across ITSM and ITOM
• Build and enhance ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management
• Implement and support ITOM functionalities such as Discovery, Service Mapping, Event Management, Orchestration, and CMDB
• Write and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Data Policies, and Scheduled Jobs
• Develop reusable server-side and client-side components using JavaScript, Glide API, GlideAjax, and asynchronous client-server communication
• Create and optimize workflows using Flow Designer and Workflow Editor
• Design custom applications, modules, forms, tables, and integrations based on business requirements
• Build and manage integrations using REST APIs, SOAP APIs, Scripted REST APIs, IntegrationHub, MID Server, and web services
• Perform advanced scripting for data transformation and import sets
• Ensure adherence to ServiceNow development standards and secure coding practices
• Troubleshoot issues related to custom scripts, workflows, integrations, and platform performance
• Support platform upgrades, instance maintenance, patching, cloning, and release activities
• Maintain CMDB data quality through automation
• Collaborate with architects and stakeholders to convert functional requirements into technical designs
• Document technical designs and deployment procedures
• Mentor junior developers on coding standards and debugging techniques

Requirements

• Proficiency in ServiceNow scripting (JavaScript)
• Experience with Glide API and GlideAjax
• Knowledge of ITSM and ITOM modules
• Experience with REST/SOAP APIs and IntegrationHub
• Advanced English proficiency