Senior ServiceNow Delivery Leader

Accenture PLC; Philadelphia (Philadelphia County); On-site; USD 123,000 - 302,000; Full time

Job summary

Accenture is a ServiceNow Delivery Lead Senior Manager who will drive successful delivery of ServiceNow solutions in client consulting environments. You will lead post-sales engagements, manage multi-workstream delivery, and mentor project teams.

The role requires 10+ years in enterprise technology or digital transformation, 6+ years on ServiceNow, and strong stakeholder engagement. Travel 0–100% may be required.

Qualifications

• Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs, preferably within a consulting or professional services environment.
• Minimum of 6 years of hands-on experience delivering and governing ServiceNow implementations, including complex, multi-workstream or enterprise-scale programs.
• Minimum of 4 years of experience providing client-facing delivery leadership, including direct engagement with senior stakeholders and executive sponsors.
• ServiceNow System Administrator certification or minimum 5 years of demonstrated, in-depth ServiceNow platform experience.
• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience).

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.
• Strong background working with Enterprise Software companies and/or Consulting companies.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Skills

Delivery leadership

ServiceNow expertise

Client engagement

Enterprise software

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Job description

Accenture is a ServiceNow Delivery Lead Senior Manager who will drive successful delivery of ServiceNow solutions in client consulting environments. You will lead post-sales engagements, manage multi-workstream delivery, and mentor project teams.

The role requires 10+ years in enterprise technology or digital transformation, 6+ years on ServiceNow, and strong stakeholder engagement. Travel 0–100% may be required.