Senior ServiceNow Delivery Lead - Enterprise ITIL & PM

Accenture; Bentonville (AR); Vor Ort; USD 120.000 - 210.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Zusammenfassung

Accenture is seeking a ServiceNow Delivery Lead Manager to oversee successful delivery of ServiceNow solutions in a client-facing consulting environment. You will lead from post-sales through project completion, guiding scope, budget, timelines and client outcomes.

The role requires hands-on service delivery, strong governance, and collaboration with account teams. You will manage the project team, produce plans, risks, and status reports, and seek opportunities to add value for clients while

Qualifikationen

• Minimum 5 years knowledge and experience working with or implementing ServiceNow
• Completed Certification – ServiceNow Certified System Administrator (CSA)
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
• Minimum of 3 years of experience with MS Project
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management
• Bachelor’s degree or equivalent work experience

Aufgaben

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Proven experience of leading the deployment of Enterprise Software solutions in client environments
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders
• Access to training and certification opportunities

Kenntnisse

ServiceNow

Project management

Stakeholder management

MS Project

Consulting experience

Ausbildung

Bachelor’s degree or equivalent

Tools

ServiceNow

MS Project

ITIL

Jobbeschreibung

Accenture is seeking a ServiceNow Delivery Lead Manager to oversee successful delivery of ServiceNow solutions in a client-facing consulting environment. You will lead from post-sales through project completion, guiding scope, budget, timelines and client outcomes.

The role requires hands-on service delivery, strong governance, and collaboration with account teams. You will manage the project team, produce plans, risks, and status reports, and seek opportunities to add value for clients while