Senior ServiceNow Data Analyst — Federal

CACI International Inc; United States; Remote; USD 90,000 - 190,000; Full time

Benefits offered by this job

Flexible time off

Learning resources

Competitive benefits

Job summary

CACI International Inc is seeking a ServiceNow Business Data Analyst to bridge business processes with ServiceNow configurations and data-driven insights. You will translate mission requirements into actionable user stories, support governance and reporting needs, and collaborate across teams to deliver measurable value through the ServiceNow platform.

The role emphasizes data validation, dashboard design, and UAT coordination within a federal IT modernization context.

Qualifications

• Bachelor’s degree required in Information Systems, Business Administration, Data Analytics or related field.
• 10+ years of experience in business or systems analysis, with 3+ years supporting ServiceNow implementations.
• Strong understanding of ITIL/ITSM and how they map to ServiceNow modules.
• Experience with ServiceNow Reporting, Performance Analytics, and CMDB data structures.
• Proficiency in data analysis, visualization, and query tools (Excel, Power BI, SQL).
• Excellent communication and stakeholder-engagement skills in federal environments.

Responsibilities

• Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements.
• Elicit and refine functional and technical requirements for ServiceNow modules, enhancements, and integrations.
• Analyze, model, and map business processes to ServiceNow workflows to drive automation and efficiency.
• Support dashboard design, KPIs, and performance analytics for executive and operational reporting.
• Perform data validation, cleansing, and transformation to ensure data integrity in ServiceNow.
• Assist with testing, UAT coordination, and change-management documentation.
• Develop user stories, acceptance criteria, and test scripts within Agile/SAFe frameworks.
• Support compliance with federal data governance, security, and accessibility standards.
• Provide ongoing support for process optimization, training, and knowledge transfer.

Skills

Data analysis

ServiceNow

Stakeholder engagement

Communication

ITIL/ITSM understanding

Education

Bachelor’s degree in Information Systems, Business Administration, Data Analytics

Tools

Excel

Power BI

SQL

Job description

CACI International Inc is seeking a ServiceNow Business Data Analyst to bridge business processes with ServiceNow configurations and data-driven insights. You will translate mission requirements into actionable user stories, support governance and reporting needs, and collaborate across teams to deliver measurable value through the ServiceNow platform.

The role emphasizes data validation, dashboard design, and UAT coordination within a federal IT modernization context.