ServiceNow Business Data Analyst

CACI International Inc; United States; Remote; USD 90,000 - 190,000; Full time

Benefits offered by this job

Flexible time off

Learning resources

Competitive benefits

Job summary

CACI International Inc is seeking a ServiceNow Business Data Analyst to bridge business processes with ServiceNow configurations and data-driven insights. You will translate mission requirements into actionable user stories, support governance and reporting needs, and collaborate across teams to deliver measurable value through the ServiceNow platform.

The role emphasizes data validation, dashboard design, and UAT coordination within a federal IT modernization context.

Qualifications

• Bachelor’s degree required in Information Systems, Business Administration, Data Analytics or related field.
• 10+ years of experience in business or systems analysis, with 3+ years supporting ServiceNow implementations.
• Strong understanding of ITIL/ITSM and how they map to ServiceNow modules.
• Experience with ServiceNow Reporting, Performance Analytics, and CMDB data structures.
• Proficiency in data analysis, visualization, and query tools (Excel, Power BI, SQL).
• Excellent communication and stakeholder-engagement skills in federal environments.

Responsibilities

• Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements.
• Elicit and refine functional and technical requirements for ServiceNow modules, enhancements, and integrations.
• Analyze, model, and map business processes to ServiceNow workflows to drive automation and efficiency.
• Support dashboard design, KPIs, and performance analytics for executive and operational reporting.
• Perform data validation, cleansing, and transformation to ensure data integrity in ServiceNow.
• Assist with testing, UAT coordination, and change-management documentation.
• Develop user stories, acceptance criteria, and test scripts within Agile/SAFe frameworks.
• Support compliance with federal data governance, security, and accessibility standards.
• Provide ongoing support for process optimization, training, and knowledge transfer.

Skills

Data analysis

ServiceNow

Stakeholder engagement

Communication

ITIL/ITSM understanding

Education

Bachelor’s degree in Information Systems, Business Administration, Data Analytics

Tools

Excel

Power BI

SQL

Job description

Job Title: ServiceNow Business Data AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *The Opportunity:CACI is seeking a ServiceNow Business Analyst with strong data analysis skills to support a large federal IT modernization initiative. This role bridges business process understanding, ServiceNow configuration, and data-driven insight to help agencies optimize workflows, reporting, and performance outcomes. The ideal candidate will translate mission requirements into actionable user stories, support data governance and reporting needs, and collaborate across functional teams to deliver measurable value through the ServiceNow platform.Responsibilities:• Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements.• Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations.• Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency.• Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting.• Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data.• Assist with testing, UAT coordination, and change-management documentation.• Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks.• Support compliance with federal data governance, security, and accessibility standards.• Provide ongoing support for process optimization, training, and knowledge transfer.Qualifications:Required:• Ability to obtain EOD• Bachelor’s degree in Information Systems, Business Administration, Data Analytics, or related field.• 10+ years of experience in business analysis or systems analysis, including 3+ years supporting ServiceNow implementations.• Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules.• Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures.• Proficiency in data analysis, visualization, and query tools (e.g., Excel, Power BI, or SQL).• Excellent communication, documentation, and stakeholder-engagement skills within federal environments.• Strong analytical mindset with ability to interpret and communicate technical data insights to non-technical audiences.Desired:• ServiceNow Certified System Administrator (CSA) or Certified Business Analyst (CBA).• Experience with ServiceNow ITAM, ITOM, or HRSD modules.• Working knowledge of Agile or SAFe frameworks and Jira or Azure DevOps.• Familiarity with federal data standards, Section 508 compliance, and FISMA/FedRAMP environments.-What You Can Expect: A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay Range :There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.Since this position can be worked in more than one location, the range shown is the national average for the position.The proposed salary range for this position is:$90,300-$189,600CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.