Senior ServiceNow IT Business Systems Analyst (TS/SCI)

CACI; Chantilly (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

CACI is seeking a Senior Business Systems Analyst to manage the ingest, development, and delivery of new and enhanced capabilities on the ServiceNow platform within an Agile framework. You will analyze business and system needs, translate them into actionable requirements, and collaborate with cross-functional teams to ensure timely delivery and alignment with objectives.

Ideal candidates have TS/SCI with poly, 5+ years of relevant experience, and a track record in IT service management

Qualifications

• Hands-on experience capturing IT requirements by leveraging business analysis techniques conducting surveys, workshops, use case and business process modeling.
• Experience supporting enterprise IT service management platforms such as ServiceNow, Remedy, and Atlassian.
• Working knowledge of web based IT enterprise systems.
• Experience preparing and conducting briefings for diverse audiences, and writing technical documentation (i.e. SOPs).
• Experience conducting and leading technical exchange meetings.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as a Business Systems Analyst in an Agile/Scrum environment, working closely with product owners, Scrum Masters, and development teams.
• Act as the primary liaison for capturing, analyzing, and managing functional and non-functional requirements, including detailed user stories.
• Translate business and mission objectives into actionable system requirements within a prioritized product backlog.
• Performs analysis of business or systems processes to identify improvements.
• Meet regularly with internal and external stakeholders to gather, validate, and refine business needs.
• Clearly communicate business needs to the development team through well-defined user stories and acceptance criteria.
• Collaborate with the Scrum Master to define Release and Sprint backlogs, assist in resolving impediments, and contribute to sprint planning activities.
• Partner with cross-functional teams throughout the development lifecycle to ensure that solutions meet customer expectations and business objectives.
• Evaluate completed work to confirm it aligns with requirements and agreed scope.
• Lead product demonstrations to stakeholders, collect feedback, and report on iteration outcomes.
• Coordinate with program members and stakeholders to ensure migration schedules and milestones are tracked, communicated, and achieved.

Skills

Agile/Scrum

Business analysis

Stakeholder management

Communication skills

IT service management

Requirements gathering

Technical writing

Education

Bachelor's degree in a relevant field

Master's degree substitution for bachelor's + 3 years

Tools

ServiceNow

Remedy

Atlassian

Job description

CACI is seeking a Senior Business Systems Analyst to manage the ingest, development, and delivery of new and enhanced capabilities on the ServiceNow platform within an Agile framework. You will analyze business and system needs, translate them into actionable requirements, and collaborate with cross-functional teams to ensure timely delivery and alignment with objectives.

Ideal candidates have TS/SCI with poly, 5+ years of relevant experience, and a track record in IT service management