Senior ServiceNow Consultant | ITSM/ITOM Lead & Architect

Volto Consulting; United States; Sur place; USD 150 000 - 190 000; Plein temps

Résumé du poste

Volto Consulting is seeking a Senior ServiceNow Lead to drive ITSM/ITAM/ITOM/CSM/FSM implementations for enterprise clients in the United States. The role requires hands-on architectural design, ITIL process definition, and experience delivering multiple ServiceNow lifecycle projects, including upgrades and integrations with third-party tools.

You will mentor teams, manage client communications, estimate work, and ensure solutions align with industry standards and client requirements.

Qualifications

• Lead multiple ServiceNow implementations (ITSM/ITAM/ITOM/CSM/FSM).
• Strong ITIL process knowledge and requirements analysis.
• Experience with integrations and migrations.

Responsabilités

• Lead end-to-end ServiceNow projects and coordinate delivery across teams.
• Define processes, estimates, and scope with clients.
• Mentor team members and ensure quality and timely delivery.

Connaissances

Technical Lead

ITIL processes

ServiceNow

Architectural design

Requirements analysis

Project management

Mentoring

Agile/Scrum

Senior delivery

Outils

ServiceNow Platform

Description du poste

Volto Consulting is seeking a Senior ServiceNow Lead to drive ITSM/ITAM/ITOM/CSM/FSM implementations for enterprise clients in the United States. The role requires hands-on architectural design, ITIL process definition, and experience delivering multiple ServiceNow lifecycle projects, including upgrades and integrations with third-party tools.

You will mentor teams, manage client communications, estimate work, and ensure solutions align with industry standards and client requirements.