Senior ServiceNow Lead - ITSM/ITAM/ITOM Expert

Volto Consulting; Cincinnati (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Volto Consulting in Cincinnati, OH is seeking an experienced Senior ServiceNow Lead to drive large-scale implementations across ITSM, ITAM, ITOM, CSM and FSM modules. You will translate customer requirements into detailed functional specifications and mentor teams throughout the project lifecycle.

In this role, you will manage multiple implementations, ensure ITIL-aligned processes, and maintain strong communication with clients and stakeholders.

Qualifications

• Certified ServiceNow CSA and CAD required.
• Minimum experience leading ServiceNow implementations in ITSM/ITAM/ITOM/CSM/FSM.
• Strong ITIL process knowledge and architecture understanding.
• Excellent communication and stakeholder management.
• Ability to translate business requirements into functional specs.

Responsibilities

• Lead ServiceNow implementation projects from design to go-live.
• Review requirements and ensure accurate estimations.
• Mentor project team and share knowledge.
• Provide weekly/monthly reports to customers and management.
• Collaborate with clients and internal stakeholders to ensure successful delivery.

Skills

ServiceNow

Technical Leadership

ITIL Knowledge

Implementation Experience

Requirements Analysis

Mentoring/Team Leadership

Project Management

Stakeholder Communication

Education

ServiceNow CSA

ServiceNow CAD

ITIL v3 Foundation

Tools

ServiceNow Platform

Third-Party Integrations

Orchestration

Agile/Scrum

Job description

Volto Consulting in Cincinnati, OH is seeking an experienced Senior ServiceNow Lead to drive large-scale implementations across ITSM, ITAM, ITOM, CSM and FSM modules. You will translate customer requirements into detailed functional specifications and mentor teams throughout the project lifecycle.

In this role, you will manage multiple implementations, ensure ITIL-aligned processes, and maintain strong communication with clients and stakeholders.