Senior ServiceNow CMDB & ITOM Platform Engineer

ABC Supply Co. Inc.; Beloit (WI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

401(k) matching

Employee Assistance Program

Disability insurance

Life insurance

Flexible spending

Paid vacation

Paid holidays

Job summary

ABC Supply Co. Inc. in Beloit, WI, seeks a senior IT Operations leader to own the CMDB roadmap, governance, and data quality aligned to the ServiceNow CSDM. You will drive discovery, asset management, and data integrations across on‑prem and cloud resources to enable accurate ITSM decisions.

The role collaborates with Enterprise Architecture and IT teams, ensuring data ownership, compliance, and continuous improvement of configuration data and related dashboards and KPIs.

Qualifications

• Bachelor’s degree required in a relevant field.
• 5+ years of experience with ServiceNow ITOM/ITAM including CMDB and Discovery.
• ITIL certification or equivalent experience is a plus.
• Strong leadership and organizational skills; ability to manage stakeholder relationships.

Responsibilities

• Own the enterprise CMDB roadmap, data model, and relationship standards aligned to ServiceNow CSDM.
• Lead CMDB and Asset Management with Discovery and Service Mapping for on‑prem and cloud resources.
• Define essential vs. optional CMDB data; enforce disciplined modeling to prevent data sprawl.
• Establish CMDB governance, ownership models, lifecycle controls, and audit readiness.
• Create and monitor CMDB health reports, dashboards, and KPIs; drive data ownership across teams.
• Develop, document, and maintain CMDB governance processes and policies.
• Continuously improve configuration management processes and data quality.

Skills

Leadership

ITIL knowledge

Governance

Stakeholder management

CMDB/ITOM Experience

Education

Bachelor’s degree in computer sciences, business administration, or a relevant field

Tools

ServiceNow ITOM

Discovery & Asset Management tools

Job description

ABC Supply Co. Inc. in Beloit, WI, seeks a senior IT Operations leader to own the CMDB roadmap, governance, and data quality aligned to the ServiceNow CSDM. You will drive discovery, asset management, and data integrations across on‑prem and cloud resources to enable accurate ITSM decisions.

The role collaborates with Enterprise Architecture and IT teams, ensuring data ownership, compliance, and continuous improvement of configuration data and related dashboards and KPIs.