IT ServiceNow Platform Engineer, Senior (952)

ABC Supply Co. Inc.; Beloit (WI); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with generous company match

Paid vacation

Paid sick days

Paid holidays

Job summary

ABC Supply Co. Inc., the largest wholesale distributor of building products in North America, is looking for a senior IT Operations leader. This role involves governance and improvement of the ServiceNow CMDB, requiring over 5 years of experience with ServiceNow solutions and a Bachelor's degree in a relevant field. Candidates should possess strong leadership skills and a comprehension of ITIL processes. Benefits may include health coverage, 401(k) match, and paid vacations.

Qualifications

• 5+ years of experience with ServiceNow's ITOM and ITAM solutions.
• ITIL certification, PMP, or Agile Certification is a plus.
• Strong understanding of ITIL processes and infrastructure technology.

Responsibilities

• Own the enterprise CMDB roadmap and data model design.
• Lead and manage Asset and Configuration Management responsibilities.
• Establish and enforce CMDB governance standards.

Skills

ServiceNow ITOM & ITAM solutions

CMDB governance

Leadership

Relationship management

ITIL practices

Education

Bachelor's degree in computer science or business administration

Tools

ServiceNow

CMDB tools

Job description

ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.

In this senior role within IT Operations, you will lead the governance, maintenance, and continuous improvement of the ServiceNow Configuration Management Database (CMDB), ensuring data accuracy, completeness, and currency aligned to the Common Service Data Model (CSDM). You will oversee ServiceNow Discovery and CMDB processes, establish standards and controls, and work closely with IT Operations teams, Enterprise Architecture, other IT departments, and business stakeholders across the enterprise to drive consistent adoption, data ownership, and trust in configuration data that supports effective ITSM and operational decision‑making.

Essential Duties And Responsibilities

• Own the enterprise CMDB roadmap, including data model design, class structure, and relationship standards aligned to ServiceNow CSDM.
• Develop the CMDB solutions that represent real operational and business dependencies, not just discovered infrastructure; ensure Operational Sustainability.
• Define what CMDB data is essential vs. optional, enforcing disciplined modeling to prevent CI sprawl and low‑value data collection.
• Lead and manage the Asset and Configuration Management responsibilities, design, deploy, and manage CMDB data management tools including Discovery and Service Mapping solutions for both on‑premises and cloud resources.
• Establish and enforce CMDB governance, including ownership models, certification standards, lifecycle controls, and audit readiness. Implement processes, procedures and policies to ensure the CMDB Correct, Complete and Current (3 C’s).
• Define, create, and monitor CMDB health reports, dashboards, and other reports.
• Define and monitor CMDB health KPIs (completeness, correctness, compliance, and currency) and hold stakeholders accountable.
• Serve as the escalation point involving potential troubleshooting and problem resolution assistance.
• Design and manage CMDB and Asset data integrations with other data sources using import sets, transform maps, API integrations, and the Identification and Reconciliation Engine.
• Develop, document, implement, and maintain CMDB governance processes, procedures, and policies.
• Continually drive improvement in the configuration management process.

Qualifications

• A bachelor’s degree in computer sciences, business administration, or a relevant field.
• 5+ years of experience with ServiceNow’s ITOM and ITAM solutions, including CMDB, Discovery and Asset Management capabilities, as well as working knowledge of ITIL Infrastructure and application onboarding and offboarding processes and how the CMDB can be integrated in those processes.
• Experience working with fast‑paced, high‑growth organizations preferred.

ITIL certification, PMP, Agile Certification, or equivalent experience will be a plus.

Strong leadership and organizational skills.

Considerable experience with relationship management and interpersonal business development.

General understanding of all aspects of infrastructure devices (i.e., server, network device, network protocols, application technologies, operating systems basics).

Understanding hardware and software asset management practices and how those processes integrate and synchronize with the CMDB.

Benefits May Include

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket.
• 401(k) with generous company match - eligible after 60 days, immediately vested.
• Employer paid employee assistance program.
• Employer paid short term and long‑term disability.
• Employer paid life insurance.
• Flex spending.
• Paid vacation.
• Paid sick days.
• Paid holidays.

Salary Information: $120K - $140K based on experience.

Equal Opportunity Employer / Drug Free Workplace.

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.