Senior ServiceNow CMDB Engineer - Discovery & Governance

ABC Supply; Beloit (WI); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) match

Life insurance

Disability insurance

Paid vacation

Paid holidays

Paid sick days

Employee assistance program

Flex spending

Job summary

ABC Supply seeks a senior IT Operations leader to govern and enhance the ServiceNow CMDB aligned to the CSDM. You will own the CMDB roadmap, data model, and governance, overseeing Discovery, Service Mapping, and integrations with on‑premises and cloud resources.

You will work with IT Operations, Enterprise Architecture, and business stakeholders to drive data ownership, trust, and actionable insights for ITSM and operations decisions.

Qualifications

• Bachelor’s degree in computer science, business administration, or a relevant field.
• 5+ years of experience with ServiceNow ITOM/ITAM including CMDB, Discovery, and Asset Management.
• ITIL certification, PMP, Agile certification, or equivalent experience is a plus.
• Experience in fast-paced, high-growth organizations is preferred.
• Strong leadership, organizational, and relationship-management skills.
• Understanding of infrastructure devices, networks, and applications and how CMDB integrates with processes.

Responsibilities

• Own the enterprise CMDB roadmap, data model, class structure, and relationships aligned to ServiceNow CSDM.
• Lead Discovery and Service Mapping implementations for on-premises and cloud resources.
• Define essential CMDB data, enforce model discipline, and prevent CI sprawl.
• Establish CMDB governance, ownership, lifecycle controls, and audit readiness.
• Define and monitor CMDB health KPIs and dashboards for stakeholders.
• Integrate CMDB with other data sources via import sets, transforms, and APIs.
• Drive continuous improvement in configuration management processes.

Skills

Leadership

Governance

Stakeholder mgmt

Communication

CMDB modeling

ServiceNow

ITIL knowledge

Discovery

Asset management

Agile

PMP

Education

Bachelor's degree in CS/Business

Tools

ServiceNow

Discovery

Service Mapping

APIs

Transform maps

Job description

ABC Supply seeks a senior IT Operations leader to govern and enhance the ServiceNow CMDB aligned to the CSDM. You will own the CMDB roadmap, data model, and governance, overseeing Discovery, Service Mapping, and integrations with on‑premises and cloud resources.

You will work with IT Operations, Enterprise Architecture, and business stakeholders to drive data ownership, trust, and actionable insights for ITSM and operations decisions.