IT ServiceNow Platform Engineer, Senior (952)

ABC Supply; Beloit (WI); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) match

Life insurance

Disability insurance

Paid vacation

Paid holidays

Paid sick days

Employee assistance program

Flex spending

Job summary

ABC Supply seeks a senior IT Operations leader to govern and enhance the ServiceNow CMDB aligned to the CSDM. You will own the CMDB roadmap, data model, and governance, overseeing Discovery, Service Mapping, and integrations with on‑premises and cloud resources.

You will work with IT Operations, Enterprise Architecture, and business stakeholders to drive data ownership, trust, and actionable insights for ITSM and operations decisions.

Qualifications

• Bachelor’s degree in computer science, business administration, or a relevant field.
• 5+ years of experience with ServiceNow ITOM/ITAM including CMDB, Discovery, and Asset Management.
• ITIL certification, PMP, Agile certification, or equivalent experience is a plus.
• Experience in fast-paced, high-growth organizations is preferred.
• Strong leadership, organizational, and relationship-management skills.
• Understanding of infrastructure devices, networks, and applications and how CMDB integrates with processes.

Responsibilities

• Own the enterprise CMDB roadmap, data model, class structure, and relationships aligned to ServiceNow CSDM.
• Lead Discovery and Service Mapping implementations for on-premises and cloud resources.
• Define essential CMDB data, enforce model discipline, and prevent CI sprawl.
• Establish CMDB governance, ownership, lifecycle controls, and audit readiness.
• Define and monitor CMDB health KPIs and dashboards for stakeholders.
• Integrate CMDB with other data sources via import sets, transforms, and APIs.
• Drive continuous improvement in configuration management processes.

Skills

Leadership

Governance

Stakeholder mgmt

Communication

CMDB modeling

ServiceNow

ITIL knowledge

Discovery

Asset management

Agile

PMP

Education

Bachelor's degree in CS/Business

Tools

ServiceNow

Discovery

Service Mapping

APIs

Transform maps

Job description

ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.Summary:In this senior role within IT Operations, you will lead the governance, maintenance, and continuous improvement of the ServiceNow Configuration Management Database (CMDB), ensuring data accuracy, completeness, and currency aligned to the Common Service Data Model (CSDM). You will oversee ServiceNow Discovery and CMDB processes, establish standards and controls, and work closely with IT Operations teams, Enterprise Architecture, other IT departments, and business stakeholders across the enterprise to drive consistent adoption, data ownership, and trust in configuration data that supports effective ITSM and operational decision‑making.Essential Duties and Responsibilities:Own the enterprise CMDB roadmap, including data model design, class structure, and relationship standards aligned to ServiceNow CSDM.Develop the CMDB solutions that represent real operational and business dependencies, not just discovered infrastructure; ensure Operational Sustainability.Define what CMDB data is essential vs. optional, enforcing disciplined modeling to prevent CI sprawl and low‑value data collection.Lead and manage the Asset and Configuration Management responsibilities, design, deploy, and manage CMDB data management tools including Discovery and Service Mapping solutions for both on-premises and cloud resources.Establish and enforce CMDB governance, including ownership models, certification standards, lifecycle controls, and audit readiness. Implement processes, procedures and policies to ensure the CMDB Correct, Complete and Current (3 C’s)Define, create, and monitor CMDB health reports, dashboards, and other reports.Define and monitor CMDB health KPIs (completeness, correctness, compliance, and currency) and hold stakeholders accountable.Serve as the escalation point involving potential troubleshooting and problem resolution assistance.Design and manage CMDB and Asset data integrations with other data sources using import sets, transform maps, API integrations, and the Identification and Reconciliation Engine.Develop, document, implement, and maintain CMDB governance processes, procedures, and policies.Continually drive improvement in the configuration management process.Qualifications:A bachelor’s degree in computer sciences, business administration, or a relevant field.5+ years of experience with ServiceNow’s ITOM and ITAM solutions, including CMDB, Discovery and Asset Management capabilities, as well as working knowledge of ITIL Infrastructure and application onboarding and offboarding processes and how the CMDB can be integrated in those processes.Experience working with fast-paced, high-growth organizations preferred.ITIL certification, PMP, Agile Certification, or equivalent experience will be a plus.Strong leadership and organizational skills.Considerable experience with relationship management and interpersonal business development.General understanding of all aspects of infrastructure devices (i.e., server, network device, network protocols, application technologies, operating systems basics)Understanding hardware and software asset management practices and how those processes integrate and synchronize with the CMDB.Benefits may include:Health, dental, and vision coverage - eligible after 60 days, low out of pocket401(k) with generous company match - eligible after 60 days, immediately vestedEmployer paid employee assistance programEmployer paid short term and long-term disabilityEmployer paid life insuranceFlex spendingPaid vacationPaid sick daysPaid holidaysSalary Information: $120K - $140K based on experienceEqual Opportunity Employer / Drug Free WorkplaceABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.