Senior ServiceNow CMDB/ITOM Consultant - Hybrid

Prudent Technologies and Consulting; Austin (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Prudent Technologies and Consulting is seeking a ServiceNow CMDB/ITOM Functional Consultant for a hybrid role in Austin, TX and San Jose, CA. The contract-W-2 position requires deep CMDB, ITOM, and ITSM expertise, with a focus on data integrity, discovery, service mapping, and CSDM alignment.

The candidate will lead discussions, document functional requirements, and collaborate with architects to implement Asset and Configuration modules within ITSM tools.

Qualifications

• 10+ years experience with CMDB/Discovery/Service Mapping/ITOM
• 5+ years experience with ServiceNow Discovery
• Strong ITSM, CMDB, and Asset Management understanding
• Hands-on with Change, Configuration and Asset tools in ServiceNow
• Experience leading technical functional discussions for Asset & Configuration modules
• 5+ years ITOM functional consultancy
• Design and maintain CSDM data models
• Analyze data from CI sources and maintain data integrity across sources
• Ability to document configurations, test cases and solutions
• ServiceNow ITOM solution design and process experience
• Participate in Configuration Management meetings
• Strong ITOM knowledge
• Experience in IT Asset Management lifecycle
• Excellent interpersonal and collaboration skills
• Discovery and other ITOM certs preferred

Responsibilities

• Lead technical functional discussions to implement Asset & Configuration modules
• Collaborate with technical architects to document functional specs and capture configuration data
• Analyze CI sources and establish data integrity processes across multiple sources
• Support ServiceNow ITOM solution design and process improvements
• Participate in CM meetings and Story Time when appropriate
• Maintain strong ITOM functional knowledge across projects

Skills

CMDB/Discovery/Service Mapping

ServiceNow Discovery

ITSM Best Practices

Asset/Configuration Management

Change/Configuration/Asset Tools

ITOM Functional Consultancy

CSDM Concepts

Data Integrity Management

Requirements & Documentation

Stakeholder Collaboration

Education

ITIL v3 Foundation

ITIL Intermediate

Job description

Prudent Technologies and Consulting is seeking a ServiceNow CMDB/ITOM Functional Consultant for a hybrid role in Austin, TX and San Jose, CA. The contract-W-2 position requires deep CMDB, ITOM, and ITSM expertise, with a focus on data integrity, discovery, service mapping, and CSDM alignment.

The candidate will lead discussions, document functional requirements, and collaborate with architects to implement Asset and Configuration modules within ITSM tools.