Senior ServiceNow CMDB & ITOM Analyst

2000 Montefiore Health System, Inc.; City of Yonkers (NY); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Insurance benefits

Voluntary benefits

Job summary

Montefiore Health System, Inc. in Yonkers, NY seeks a ServiceNow CMDB Analyst to support enterprise CMDB governance and ITOM maturity across the ServiceNow platform.

This role maintains CMDB data integrity, validates Discovery and Service Mapping data, and collaborates with infrastructure, cloud, security, and IT operations teams. The ideal candidate will have strong CMDB administration experience, CSA and CIS Data Foundations certs, and the ability to drive data quality, dashboards, and

Qualifications

• 3–5+ years of CMDB, Configuration Management, or IT Operations experience.
• ServiceNow CSA certification.
• ServiceNow CIS - Data Foundations Certification.
• Experience with Discovery, Service Mapping, and cloud discovery connectors.

Responsibilities

• Maintain and support the enterprise CMDB within ServiceNow, ensuring data quality, consistency, and operational reliability.
• Support CI lifecycle management processes, including onboarding, updates, certification, retirement, and archival activities.
• Monitor CMDB Health dashboards and drive remediation for duplicate, stale, orphaned, or incomplete CI records.
• Validate and troubleshoot Discovery, Service Mapping, and Service Graph Connector data integrations.
• Investigate reconciliation conflicts, identification issues, relationship gaps, and data normalization concerns.
• Partner with Infrastructure, Cloud, Security, Asset Management, and ITSM teams to improve CMDB governance and operational alignment.
• Develop and maintain operational dashboards, KPIs, and reporting metrics related to CMDB health and data quality.
• Participate in onboarding new CI classes, defining standards for CI definitions, naming conventions, managed attributes, and discovery requirements.

Skills

CMDB administration

Analytical skills

Troubleshooting

Communication

Stakeholder management

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Discovery

Service Mapping

Service Graph Connectors

AWS Cloud Discovery

SCCM

Intune

Jamf

SolarWinds

Job description

Montefiore Health System, Inc. in Yonkers, NY seeks a ServiceNow CMDB Analyst to support enterprise CMDB governance and ITOM maturity across the ServiceNow platform.

This role maintains CMDB data integrity, validates Discovery and Service Mapping data, and collaborates with infrastructure, cloud, security, and IT operations teams. The ideal candidate will have strong CMDB administration experience, CSA and CIS Data Foundations certs, and the ability to drive data quality, dashboards, and