Senior Configuration Manager, CMDB & ServiceNow Lead

Focus Partners Wealth; St. Louis (MO); Hybrid; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Focus Partners Wealth seeks a Configuration Manager to own and mature the enterprise CMDB, governance, and data quality across IT services. This role partners with Infrastructure, Security, Enterprise Architecture, Service Desk, and the ServiceNow platform team to enforce a policy-driven operating model and audit-ready data practices.

You will lead practical CMDB improvements, CI lifecycle governance, and remediation efforts, with a focus on ServiceNow CMDB, Discovery, and Service Mapping.

Qualifications

• 7+ years of experience in configuration management, CMDB, IT service management, or related discipline.
• Hands-on experience with ServiceNow CMDB, including CI lifecycles, relationships, discovery, and data governance.
• Knowledge of CSDM and its relationships among business applications, services, and CIs.
• Ability to define policy, process, controls, KPIs, dashboards, governance gates, and remediation plans.

Responsibilities

• Define and run the enterprise configuration management operating model, including policy, scope, roles, governance forums, controls, evidence, and ownership.
• Own CMDB class strategy, lifecycle states, ownership standards, relationship models, and reconciliation rules.
• Govern identification, data sources, sources of truth, exception handling, and duplicate remediation.
• Set CMDB Health targets for completeness, correctness, compliance, freshness, and orphaned relationships.
• Lead Discovery, Service Mapping, cloud and endpoint data sources, and integration with approved imports.
• Model business applications and services, and ensure alignment with CSDM and data practices.
• Embed configuration data into Incident, Change, Request, Problem, and audit processes; maintain SOPs and runbooks.

Skills

CMDB governance

ServiceNow CMDB

CSDM knowledge

Discovery & Service Mapping

Policy & controls

Stakeholder management

Analytical communication

Education

Bachelor's degree in IT / business / related field

Tools

ServiceNow

Discovery

Service Mapping

IntegrationHub

Job description

Focus Partners Wealth seeks a Configuration Manager to own and mature the enterprise CMDB, governance, and data quality across IT services. This role partners with Infrastructure, Security, Enterprise Architecture, Service Desk, and the ServiceNow platform team to enforce a policy-driven operating model and audit-ready data practices.

You will lead practical CMDB improvements, CI lifecycle governance, and remediation efforts, with a focus on ServiceNow CMDB, Discovery, and Service Mapping.