Senior ServiceNow CMDB & Configuration Management Analyst

Midcontinent Independent System Operator, Inc.; Carmel (IN); On-site; USD 110,000 - 135,000; Full time

Job summary

Midcontinent Independent System Operator, Inc. in Carmel, Indiana, is seeking a Senior Configuration Management Analyst with strong ServiceNow experience to manage the CMDB and strengthen ITIL-aligned processes.

You will ensure CI data accuracy, implement CMDB standards, and support change management and audits across the IT environment. The role requires collaborating with ITSM leadership, developing dashboards for KPI insights, and driving automation and process improvements within a

Qualifications

• Bachelor’s degree in Information Technology or Computer Science.
• CMDB experience and ServiceNow expertise.
• ServiceNow Certified Systems Administrator (preferred) and CIS CMDB/CIS-DF (preferred).

Responsibilities

• Partner with ITSM leadership to enhance processes using the ServiceNow platform.
• Develop and maintain CMDB standards within ServiceNow, ensuring CI data accuracy and alignment with policies.
• Support configuration and change management through audits, reconciliations and health visibility of the IT environment.
• Design dashboards and reports to track KPIs and CSFs for data-informed decisions.
• Collaborate with stakeholders to operationalize services and improve ITIL-based practices and ITSM maturity.
• Identify automation opportunities to streamline workflows and improve service delivery.

Skills

ServiceNow experience

Configuration Management

Asset Management

ITIL knowledge

ServiceNow Administrator

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

ServiceNow

CMDB tools

Job description

Midcontinent Independent System Operator, Inc. in Carmel, Indiana, is seeking a Senior Configuration Management Analyst with strong ServiceNow experience to manage the CMDB and strengthen ITIL-aligned processes.

You will ensure CI data accuracy, implement CMDB standards, and support change management and audits across the IT environment. The role requires collaborating with ITSM leadership, developing dashboards for KPI insights, and driving automation and process improvements within a