ServiceNow CMDB Analyst

Montefiore Health System; New York (NY); Sur place; USD 88 000 - 110 000; Plein temps

Résumé du poste

Montefiore Health System is seeking a ServiceNow CMDB Analyst to drive CI lifecycle management and governance across the ServiceNow ITOM stack. The candidate will ensure data integrity, oversee discovery and mapping data, and partner with Infrastructure, Cloud, Security, and ITSM teams to raise CMDB maturity and audit readiness.

The ideal candidate has 3–5+ years in CMDB/IT operations, with ServiceNow CSA and CIS Data Foundations certifications, and hands-on CMDB administration expertise.

Qualifications

• 3–5+ years of CMDB/IT Operations experience
• ServiceNow CSA and CIS certifications required or in progress
• Experience with Discovery, Service Mapping, and Service Graph Connectors
• Hands-on CMDB administration and CI lifecycle management
• Strong CMDB governance and data quality knowledge
• Understanding of IRE concepts and enterprise IT dependencies
• Excellent analytical, troubleshooting, and stakeholder skills
• Ability to work cross-functionally in a complex enterprise environment

Responsabilités

• Maintain and support enterprise CMDB within ServiceNow, ensuring data quality and reliability
• Onboard, update, certify, retire, and archive CIs
• Monitor CMDB health dashboards and remediate duplicates or incomplete records
• Validate Discovery, Service Mapping, and Service Graph Connector data
• Investigate reconciliation conflicts and data normalization issues
• Collaborate with Infrastructure, Cloud, Security, Asset Management and ITSM teams
• Support CI ownership, data stewardship, audit readiness and reporting
• Develop dashboards, KPIs and reports on CMDB health and data quality
• Assist in onboarding new CI classes and defining CI standards
• Support CMDB governance initiatives and ITOM maturity efforts
• Identify automation and AI-enabled improvements for CMDB processes

Connaissances

Analytical skills

Troubleshooting

Communication

Stakeholder management

Formation

Bachelor’s degree or equivalent experience

ServiceNow Certified System Administrator (CSA)

ServiceNow CIS - Data Foundations Certification

Outils

ServiceNow CMDB administration

Discovery

Service Mapping

Service Graph Connectors (SCCM, Intune, Jamf, SolarWinds)

AWS Cloud Discovery

Description du poste

City/State:

Yonkers, New York

Grant Funded:

No

Department:

IT - ASSET MANAGEMENT

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8:30 AM-5 PM

Scheduled Daily Hours:

7.5 HOURS

Pay Range:

$88,000.00-$110,000.00

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

The ServiceNow CMDB Analyst will support enterprise Configuration Management operations and CMDB governance initiatives across the organization’s ServiceNow platform. This role is responsible for maintaining CMDB data integrity, supporting CI (Continuous Integration) lifecycle management processes, validating Discovery and Service Mapping data, coordinating governance activities, and improving operational trust in enterprise configuration data.”

The ideal candidate will possess strong ServiceNow CMDB and ITOM knowledge, analytical and troubleshooting skills, and the ability to collaborate across infrastructure, cloud, security, application, and operational support teams. This position will play a critical role in improving CMDB maturity, operational reporting, audit readiness, and enterprise data quality.

Responsibilities:

• Maintain and support the enterprise CMDB within ServiceNow, ensuring data quality, consistency, and operational reliability
• Support Configuration Item lifecycle management processes, including onboarding, updates, certification, retirement, and archival activities
• Monitor CMDB Health dashboards and drive remediation efforts for duplicate, stale, orphaned, or incomplete CI records
• Validate and troubleshoot Discovery, Service Mapping, and Service Graph Connector data integrations
• Investigate reconciliation conflicts, identification issues, relationship gaps, and data normalization concerns within the CMDB
• Partner with Infrastructure, Cloud, Security, Asset Management, and ITSM teams to improve CMDB governance and operational alignment
• Support governance initiatives including CI ownership, data stewardship, audit readiness, and compliance reporting
• Develop and maintain operational dashboards, KPIs, and reporting metrics related to CMDB health and data quality
• Participate in onboarding new CI classes, defining standards for CI definitions, naming conventions, managed attributes, and discovery requirements
• Assist in root cause analysis and operational investigations involving CMDB data discrepancies or platform issues
• Support process documentation, knowledge transfer, operational runbooks, and end-user enablement activities
• Participate in testing and validation efforts for CMDB enhancements, ServiceNow platform upgrades, Discovery pattern and Service Mapping updates, integrations, and operational changes
• Collaborate with platform administrators, architects, and engineering teams to support ongoing ServiceNow ITOM maturity initiatives
• Identify opportunities for automation, AI enablement, and operational efficiency improvements related to Configuration Management processes and data governance

Required Qualifications:

• 3–5+ years of experience supporting CMDB, Configuration Management, or IT Operations processes
• ServiceNow Certified System Administrator (CSA)
• ServiceNow CIS - Data Foundations Certification
• Experience with Discovery, Service Mapping, AWS Cloud Discovery and Service Graph Connectors (SCCM, Intune, Jamf, SolarWinds) – highly preferred
• Hands‑on experience with ServiceNow CMDB administration, Discovery validation, and CI lifecycle management
• Strong understanding of CMDB governance principles, data quality management, and operational process controls
• Strong understanding of ServiceNow Identification and Reconciliation Engine (IRE) concepts and best practices
• Understanding of enterprise infrastructure technologies including servers, virtualization, cloud platforms, networking, and application dependencies
• Strong analytical, troubleshooting, communication, and stakeholder management skills
• Ability to work cross‑functionally with technical and operational teams in a complex enterprise environment
• Bachelor’s degree or equivalent experience.

Preferred Qualifications:

• Exposure to CMDB Health governance initiatives and operational reporting frameworks
• Experience supporting ServiceNow Now Assist, AI Skills, intelligent automation initiatives, or AI-assisted operational workflows related to CMDB and IT operations processes
• Healthcare industry experience.

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Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.