Senior ServiceNow CMDB & ITSM Analyst

MISO; Carmel (IN); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

401k

Vacation & sick time

Job summary

MISO in Carmel, Indiana is hiring a Senior Configuration Management Analyst with ServiceNow expertise to manage the CMDB and drive ITSM maturity. You will partner with ITSM leadership to improve processes, ensure data accuracy, and support regulatory compliance while enhancing service delivery.

The role requires 3–5 years CMDB/CMBD experience, ServiceNow administration, and familiarity with asset management. A CIS CMDB/CIS-DF or CSA certification is preferred.

Qualifications

• 3–5 years of Configuration Management (CMDB) experience.
• ServiceNow experience is required.
• Asset Management experience is required.
• ServiceNow Certified Systems Administrator (preferred) or CIS CMDB/CIS-DF (preferred) can be considered.

Responsibilities

• Partner with ITSM leadership to enhance processes and service quality using ServiceNow.
• Develop and maintain CMDB standards within ServiceNow.
• Support configuration and change management through audits and reconciliations.
• Design dashboards and reports for KPI/CSF insights.
• Collaborate with process owners to operationalize services and improve data integrity.
• Identify opportunities for automation and reliability enhancements.

Skills

ServiceNow experience

CMDB management

Asset management

ITSM knowledge

Dashboard/reporting

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Job description

MISO in Carmel, Indiana is hiring a Senior Configuration Management Analyst with ServiceNow expertise to manage the CMDB and drive ITSM maturity. You will partner with ITSM leadership to improve processes, ensure data accuracy, and support regulatory compliance while enhancing service delivery.

The role requires 3–5 years CMDB/CMBD experience, ServiceNow administration, and familiarity with asset management. A CIS CMDB/CIS-DF or CSA certification is preferred.