Senior ServiceNow CMDB Engineer & Architect

Areti Group | B Corp™; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Areti Group is actively seeking a Senior ServiceNow CMDB Engineer/Architect to design and implement scalable CMDB solutions in a large enterprise. You will lead governance, data quality and automation while remaining hands-on with the ServiceNow platform.

The role focuses on ingestion, reconciliation, ownership and relationships across complex data sources, with emphasis on CI lifecycle governance and analytics. Strong SQL, Python and BI skills are required.

Qualifications

• 3+ years' experience within ServiceNow, CMDB, ITSM or enterprise platform engineering.
• Strong hands-on expertise with ServiceNow CMDB.
• Deep understanding of IRE (Identification and Reconciliation Engine).
• Experience with ServiceNow Discovery and Service Mapping.

Responsibilities

• Design and develop scalable ServiceNow CMDB solutions covering data quality, governance, certification, attestation and exception management.
• Improve CMDB maturity across multiple enterprise data sources and integration points.
• Establish and enforce standards around CI identification, reconciliation, ownership, relationships and data quality.
• Partner with Discovery, integration and data teams to improve how information is brought into the CMDB.
• Configure and optimize IRE, identification rules, reconciliation rules, CI classes, relationships and data mappings.
• Develop ServiceNow components including Business Rules, Script Includes, ACLs, Transform Maps and scoped application functionality.
• Build automated processes for stale CIs, duplicate records, missing ownership and other CMDB health issues.
• Develop dashboards and KPI frameworks measuring CMDB health, completeness, accuracy and coverage.
• Use SQL and data analytics to investigate CI populations, identify data quality issues and support governance decisions.
• Support and optimize ServiceNow Discovery and Service Mapping capabilities.
• Introduce greater automation into CMDB governance and remediation processes.
• Explore practical applications of Generative AI and agentic workflows for data validation, remediation and intelligent reporting.
• Work with engineering and platform teams through Agile delivery cycles to pilot and scale new CMDB capabilities.
• Troubleshoot platform and data issues and help improve overall performance and reliability.
• Create technical documentation, governance playbooks and reusable CMDB standards.
• Provide technical guidance and mentoring to teams working across the ServiceNow platform.

Skills

ServiceNow CMDB

ITSM

Data governance

Data quality

SQL

Python

Power BI

AI/GenAI awareness

Communication

Education

Bachelor's degree in Computer Science/Engineering or related

Tools

ServiceNow

Jira

Git

Power BI

Job description

Areti Group is actively seeking a Senior ServiceNow CMDB Engineer/Architect to design and implement scalable CMDB solutions in a large enterprise. You will lead governance, data quality and automation while remaining hands-on with the ServiceNow platform.

The role focuses on ingestion, reconciliation, ownership and relationships across complex data sources, with emphasis on CI lifecycle governance and analytics. Strong SQL, Python and BI skills are required.