ServiceNow ITSM Discovery & CMDB Architect

AEP; Columbus (OH); On-site; USD 99,000 - 129,000; Full time

Benefits offered by this job

Generous time off

Educational opportunities

Competitive pay

Job summary

AEP is seeking a skilled ITIL CMDB Architect to lead ServiceNow CMDB and Discovery initiatives in a dynamic IT environment. You will guide data ingestion, process design, and governance, ensuring alignment with CSDM and security standards.

Strong scripting and architecture skills are essential for delivering scalable CMDB solutions. Join a team focused on reliable energy IT services, with opportunities for advanced analytics and enterprise-wide impact through robust CMDB strategies and

Qualifications

• Experience in CMDB management, ITIL/ITSM, and Discovery support.
• Ability to write and optimize JavaScript-based scripts for ServiceNow Discovery.
• Knowledge of CSDM implementation and CI taxonomy.
• Experience aligning CMDB outputs with security requirements.

Responsibilities

• Support CMDB processes aligned with organizational objectives.
• Ensure ITIL-aligned process design and best-practice methods.
• Assist with ServiceNow Discovery configuration and optimization.
• Troubleshoot discovery errors including ECC Queue issues.
• Ensure discovery scripts meet security and compliance standards.
• Align Discovery outputs with CSDM and CI taxonomy; support lifecycle processes.
• Develop artifacts detailing architecture, processes, and integrations.

Skills

CMDB

ServiceNow

ITIL/ITSM

Discovery

JavaScript scripting

CSDM

Security compliance

Data modeling

Architecture design

Collaboration

Education

Bachelor's degree in computer science or related field

Tools

ServiceNow Discovery

ServiceNow CMDB

Job description

AEP is seeking a skilled ITIL CMDB Architect to lead ServiceNow CMDB and Discovery initiatives in a dynamic IT environment. You will guide data ingestion, process design, and governance, ensuring alignment with CSDM and security standards.

Strong scripting and architecture skills are essential for delivering scalable CMDB solutions. Join a team focused on reliable energy IT services, with opportunities for advanced analytics and enterprise-wide impact through robust CMDB strategies and