ServiceNow CMDB Engineer

Areti Group | B Corp™; Atlanta (GA); On-site; USD 130,000 - 170,000; Full time

Job summary

Areti Group in the United States is seeking a Senior ServiceNow CMDB Engineer/Architect to lead hands-on CMDB development and governance across a complex enterprise. You will drive ingestion, reconciliation, ownership, and data quality while mentoring teams and delivering scalable CMDB solutions.

You will partner with discovery and data teams, implement IRE and CI mappings, and build dashboards to measure CMDB health, completeness and coverage.

Qualifications

• 3+ years' experience with ServiceNow CMDB/ITSM or enterprise platform engineering.
• Hands-on ServiceNow CMDB development and governance experience.
• Understanding of Identification and Reconciliation Engine (IRE).
• Experience with CMDB data quality, attestation and remediation.
• Strong SQL and data analysis capabilities; working with large enterprise datasets.

Responsibilities

• Design and develop scalable ServiceNow CMDB solutions covering data quality and governance.
• Improve CMDB maturity across multiple data sources and integration points.
• Enforce standards around CI identification, reconciliation, ownership, and data quality.
• Collaborate with Discovery, integration and data teams to improve data ingestion.
• Configure IRE, CI classes, relationships and data mappings; develop Transform Maps.
• Build automation for CMDB health issues and stale/duplicate CIs.
• Develop dashboards and KPI frameworks to measure CMDB health and coverage.
• Use SQL and data analytics to investigate CI populations and data quality issues.
• Support and optimize ServiceNow Discovery and Service Mapping.
• Lead governance, automation and remediation initiatives; mentor teams.

Skills

ServiceNow CMDB

ITSM

Data governance

CI lifecycle management

SQL

Python

Power BI

Communications

Education

Bachelor's degree in Computer Science, Engineering or related

Tools

Jira

Script Includes

Transform Maps

Git

Job description

Senior ServiceNow CMDB Engineer / Architect

Location: United States

Type: Full-Time

Focus: ServiceNow CMDB | IRE | Discovery | Data Governance | AI & Automation

We are supporting a large enterprise organization that is investing heavily in the maturity, governance and automation of its ServiceNow CMDB environment.

We are looking for an experienced ServiceNow CMDB specialist who can combine hands-on platform development with CMDB governance, data quality and technical leadership.

This is not purely a governance position. You will work directly within ServiceNow, helping improve how configuration data is ingested, reconciled, governed and measured across a complex enterprise environment.

What you’ll be doing

• Design and develop scalable ServiceNow CMDB solutions covering data quality, governance, certification, attestation and exception management.
• Improve CMDB maturity across multiple enterprise data sources and integration points.
• Establish and enforce standards around CI identification, reconciliation, ownership, relationships and data quality.
• Partner with Discovery, integration and data teams to improve how information is brought into the CMDB.
• Configure and optimize IRE, identification rules, reconciliation rules, CI classes, relationships and data mappings.
• Develop ServiceNow components including Business Rules, Script Includes, ACLs, Transform Maps and scoped application functionality.
• Build automated processes for stale CIs, duplicate records, missing ownership and other CMDB health issues.
• Develop dashboards and KPI frameworks measuring CMDB health, completeness, accuracy and coverage.
• Use SQL and data analytics to investigate CI populations, identify data quality issues and support governance decisions.
• Support and optimize ServiceNow Discovery and Service Mapping capabilities.
• Introduce greater automation into CMDB governance and remediation processes.
• Explore practical applications of Generative AI and agentic workflows for data validation, remediation and intelligent reporting.
• Work with engineering and platform teams through Agile delivery cycles to pilot and scale new CMDB capabilities.
• Troubleshoot platform and data issues and help improve overall performance and reliability.
• Create technical documentation, governance playbooks and reusable CMDB standards.
• Provide technical guidance and mentoring to teams working across the ServiceNow platform.

What we’re looking for

• 3+ years' experience within ServiceNow, CMDB, ITSM or enterprise platform engineering.
• Strong hands‑on expertise with ServiceNow CMDB.
• Deep understanding of IRE (Identification and Reconciliation Engine).
• Experience with ServiceNow Discovery and ideally Service Mapping.
• ServiceNow development experience including scripting, Business Rules, Script Includes, ACLs and Transform Maps.
• Strong understanding of CMDB governance, data quality and CI lifecycle management.
• Experience designing processes around CMDB certification, attestation and data remediation.
• Strong SQL and data analysis capability.
• Experience working with large and complex enterprise datasets.
• Exposure to Python, Power BI and advanced reporting/analytics.
• Understanding of how AI/GenAI can be applied to automation, data quality or enterprise workflows.
• Strong communication skills with the ability to work across technical, governance and business teams.

Nice to have

• ServiceNow CIS – Discovery or other relevant ServiceNow certifications.
• Experience with ServiceNow CMDB-related certification or advanced platform training.
• Exposure to AI/ML, Generative AI or agentic automation.
• Experience with Agile or DevOps delivery environments.
• Experience with tools such as Jira, Jira Service Management, Jira Align or Git.
• Bachelor's degree in Computer Science, Engineering or a related discipline.

The opportunity

This is an opportunity to work on a large-scale ServiceNow environment where CMDB is a strategic part of the wider technology platform.

The successful candidate will have the opportunity to influence how CMDB governance, automation and data quality are implemented across a complex enterprise while remaining hands‑on with the ServiceNow platform.