Senior Architect, ServiceNow

NCR Voyix Corporation; Atlanta (GA); On-site; USD 140,000 - 180,000; Full time

Job summary

NCR Voyix Corporation in Atlanta seeks a Senior Architect for ServiceNow to lead roadmap, design, and integrations across ITSM/ITOM/ITBM. You will mentor developers, run workshops, and ensure scalable, secure platform implementations in a fast-paced, client-focused environment.

The role requires 10+ years with ServiceNow, strong JavaScript, Agile delivery, and a proven architect track record. Travel up to 15% and excellent communication are essential as you guide project teams and partner with

Qualifications

• 10+ years of ServiceNow experience in development, configuration or maintenance.
• 10+ years of scripting experience with JavaScript.
• 4+ years’ experience serving as an Architect role for ServiceNow implementations of ITSM, ITOM or ITBM.
• Experience with Agile delivery methodology.
• Highly organized, first‑class communication and presentation skills.
• Ability to travel - up to 15%.
• Domain separation experience a plus.
• Experience facilitating ServiceNow upgrade cycle(s).

Responsibilities

• Lead ServiceNow roadmap, requirements gathering and design sessions to provide ServiceNow solutions for new implementations, enhancements and integrations.
• Mentor and assist hands‑on with development activities (fields, form design, rules, workflows, scripts, roles, access controls) on ITSM, ITOM, ITBM, and CSM/TPSM.
• Architect integrations to client IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs.
• Lead workshops to gather business and technical requirements.
• Conduct design/technical sessions for solutioning with internal/external customers.
• Utilize ServiceNow best practices and industry experience.
• Participate in release planning and implementations.
• Perform code reviews and reviews of all technology deliverables.
• Contribute to continuous improvements of implementation methodology and offerings.
• Oversee design, implementation, and ongoing maintenance of the ServiceNow platform.

Skills

ServiceNow

JavaScript

ITSM/ITOM/ITBM

Architect

Agile

Integration tools

Travel readiness

Education

B.E./B.Tech in Computer Engineering

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. NCR Voyix is headquartered in Atlanta, Georgia with approximately 15,000 employees in 35 countries.

Job Details

Title: Senior Architect, ServiceNow Location: Atlanta, GA (onsite) At NCR Voyix, we are committed to driving innovation, simplifying customer experiences and ensuring growth for our clients. For nearly 140 years, we have been the global leader in consumer technologies, transforming digital commerce experiences across retail, restaurants, and financial institutions. Our legacy of success and commitment to innovation empowers us to deliver platform-led technology and best-in-class services for our customers. We enable businesses to meet their goals, whether improving efficiency or building differentiated customer experiences. From cutting-edge software to on-the-ground services, we exist to help businesses of any size turn everyday interactions into meaningful moments.

Primary Responsibilities

• Lead ServiceNow roadmap, requirements gathering and design sessions in order to provide ServiceNow solutions for new implementations, enhancements to existing implementations, systems integrations and process automation.
• Mentor and assist hands‑on with development activities include creation, configuration and customizations of application fields, form design, business rules, workflows, client scripts, user roles and groups, access controls, and more on the various system applications such as ITSM, ITOM, ITBM, and CSM/TPSM.
• Architect integrations to client IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required.
• Play a lead role in workshops to gather business and technical requirements.
• Conduct design and/or technical session for active solutioning internally and/or with external customers as needed.
• Utilize expert industry experience and ServiceNow best practices.
• Participate in release planning and implementations.
• Perform code reviews and reviews all prepared all technology related client facing and internal deliverables.
• Contribute to the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Oversee in the design, implementation, and ongoing maintenance and support of the NCR Voyix ServiceNow platform and solution offerings.

Qualifications

• B.E./B.Tech in Computer Engineering or equivalent experience.
• 10+ years of ServiceNow experience in development, configuration or maintenance.
• 10+ years of scripting experience with JavaScript.
• 4+ years’ experience serving as an Architect role for ServiceNow implementations of ITSM, ITOM or ITBM.
• Strong technical understanding of the ServiceNow platform in general and Integration tools.
• Experience with Agile delivery methodology.
• Highly organized, first‑class communication and presentation skills.
• Ability to work in high‑profile, deadline‑driven customer environment.
• Ability to travel - up to 15%.
• Domain separation experience a plus.
• Experience facilitating ServiceNow upgrade cycle(s).

Preferred Requirements

• ITIL Certified ServiceNow CSA.
• ServiceNow CAD.
• Any additional ServiceNow certifications will be a plus.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Company Culture & Career

Help us run the world’s top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we’ve been at the forefront of problem‑solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.