Sr. ServiceNow Architect

Alldus; Georgia; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Salary: $110k - $140k

Job summary

Alldus in Georgia is seeking a Senior ServiceNow Architect to define the platform's architecture and roadmap, oversee solution design, and ensure delivery aligns with business objectives and standards.

The successful candidate will shape architecture across ITSM, ITOM, HRSD, CSM, ITAM, GRC and SecOps, lead complex implementations, and collaborate with product teams to connect ServiceNow with the wider enterprise. Experience with AI integrations and cloud platforms is highly valued.

Qualifications

• 7+ years in enterprise or solution architecture across multiple domains.
• 3+ years designing ServiceNow architectures and leading complex implementations.
• 3+ years with core ServiceNow capabilities incl. Service Catalog, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics and custom apps.
• Strong knowledge of ITSM/ITOM/CSM or GRC modules.
• Experience integrating with REST, SOAP, JDBC.
• Hands-on JS and ServiceNow scripting.
• At least 1 year with agentic AI architectures and generative AI in enterprise apps.
• Security, DevOps & CI/CD principles including GitHub Actions.

Responsibilities

• Shape the ServiceNow platform architecture and roadmap to meet evolving business priorities.
• Design solutions across ITSM, ITOM, HRSD, CSM, ITAM, SAM, GRC and SecOps with integrations, AI and DevOps capabilities.
• Set architectural standards, design principles and governance processes for consistent implementation.
• Provide technical direction on security, data integrity, scalability, resilience and upgrades.
• Collaborate with architects, platform owners and product teams to connect ServiceNow with the wider enterprise ecosystem.
• Oversee integration of agentic AI and generative AI tools.
• Lead introduction of new ServiceNow functionality and platform releases.
• Create reference architectures, reusable frameworks and templates to streamline delivery.
• Contribute to infrastructure architecture across cloud and on-premises environments.
• Coach ServiceNow engineers and promote architectural knowledge and practices.

Skills

Enterprise architecture

Solution architecture

ServiceNow

ITSM/ITOM/CSM/GRC

REST/SOAP/JDBC

JavaScript/ServiceNow scripting

AI architectures

Security/DevOps/CI-CD

AWS/GCP cloud

Stakeholder communication

Job description

Our client, a leading financial services organization, is hiring a Senior ServiceNow Architect to join their team in Georgia. The successful candidate will define the ServiceNow platform's architecture and roadmap, oversee solution design and ensure delivery aligns with business objectives and enterprise standards.

Responsibilities

• Shape the ServiceNow platform architecture and roadmap to meet evolving business priorities.

• Design solutions across ITSM, ITOM, HRSD, CSM, ITAM, SAM, GRC and SecOps, incorporating integrations, AI and DevOps capabilities.

• Set architectural standards, design principles and governance processes to ensure consistent implementation.

• Provide technical direction on security, data integrity, scalability, resilience and platform upgrades.

• Collaborate with architects, platform owners and product teams to connect ServiceNow with the wider enterprise ecosystem.

• Assess and oversee the integration of agentic AI and generative AI tools.

• Lead the introduction of new ServiceNow functionality and platform releases.

• Create reference architectures, reusable frameworks and templates to streamline solution delivery.

• Contribute to infrastructure architecture across cloud and on-premises environments.

• Coach ServiceNow engineers and promote shared architectural knowledge and practices.

Skillset

• At least 7 years' experience in enterprise or solution architecture, delivering large-scale systems across multiple business and technology domains.

• At least 3 years' experience designing ServiceNow architectures and leading complex implementations across multiple modules.

• Minimum of 3 years' experience with core ServiceNow capabilities, including Service Catalog, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics and custom applications.

• Strong knowledge of key ServiceNow modules, particularly ITSM, ITOM, CSM or GRC.

• Experience designing enterprise integrations using REST, SOAP, JDBC or similar technologies.

• Hands-on development skills in JavaScript, ServiceNow scripting and Studio/App Engine.

• At least one year's experience with agentic AI architectures, AI skills development and enterprise applications of generative AI.

• Knowledge of security, compliance and DevOps principles, ideally supported by experience with CI/CD pipelines, GitHub Actions and automated deployments.

• Familiarity with AWS or GCP, cloud-native services, multi-cloud architectures and cloud migration strategies would be an advantage.

• Strong stakeholder communication skills, with the ability to translate business requirements into architectural solutions.

Benefits

• Salary: $110k - $140k.