Senior ServiceNow Platform Architect | ITSM Leader

Nordic; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Nordic is seeking a ServiceNow Architect to design and specify leading ServiceNow implementations. You will drive architecture roadmaps, oversee projects, and provide hands-on support as needed. Remote position with travel up to 25% and a focus on ITSM, ITOM, CSM, HRSD, and related modules.

You will engage with clients, lead workshops, and contribute to best practices while aligning solutions with enterprise standards. A CSA is required; CAD/CTA preferred. 7+ years in ServiceNow is expected.

Qualifications

• 7+ years of ServiceNow experience in architecture and delivery.
• CSA required; CAD/CTA certifications preferred.
• Experience with ITSM, ITOM, CSM, HRSD; healthcare knowledge is a plus.

Responsibilities

• Lead client workshops to gather business and technical requirements.
• Consult on ServiceNow best practices and architectures.
• Deliver scoped app development and integrations.
• Configure UI, workflows, and data structures in ServiceNow.
• Ensure SDLC compliance and documentation.

Skills

ServiceNow architecture

CSA certification

CAD certification

CTA certification

JavaScript

REST integrations

HCLS domain familiarity

Education

Bachelor's degree in STEM

Tools

ServiceBridge

Domain Separation

Job description

Nordic is seeking a ServiceNow Architect to design and specify leading ServiceNow implementations. You will drive architecture roadmaps, oversee projects, and provide hands-on support as needed. Remote position with travel up to 25% and a focus on ITSM, ITOM, CSM, HRSD, and related modules.

You will engage with clients, lead workshops, and contribute to best practices while aligning solutions with enterprise standards. A CSA is required; CAD/CTA preferred. 7+ years in ServiceNow is expected.