Senior ServiceNow Architect — ITSM/ITOM Leader

Dhaka Technology Limited; Washington; On-site; USD 120,000 - 180,000; Full time

Job summary

Dhaka Technologies Limited Company is recruiting a ServiceNow Architect to support the District of Columbia OCTO in Washington, DC. The role focuses on designing end-to-end ServiceNow solutions for ITSM, ITAM, and change management within DC government projects.

You will lead architecture, collaborate with stakeholders, and guide development teams to deliver scalable, secure integrations across enterprise systems using REST, SOAP, and MID Servers.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• CTA/CIS certifications preferred.
• Proven experience architecting and implementing ServiceNow solutions in enterprise environments.

Responsibilities

• Solution Architecture: Design end-to-end ServiceNow solutions that align with business objectives and requirements.
• Technical Leadership: Provide technical leadership to development teams and mentor on ServiceNow capabilities.
• Requirements Analysis: Collaborate with stakeholders to translate requirements into technical specs.
• Integration: Design and implement integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, MID Servers.
• Performance Optimization: Identify opportunities to optimize ServiceNow performance and scalability.
• Governance and Compliance: Ensure adherence to governance, security standards, and audit mechanisms.
• Documentation and Training: Create technical documentation and provide training.

Skills

Enterprise Architecture

Stakeholder Collaboration

Technical Leadership

REST/SOAP Integrations

Education

Bachelor's degree in IT/CS or related field

CTA/CIS certifications preferred

Tools

ServiceNow

REST

SOAP

MID Servers

Job description

Dhaka Technologies Limited Company is recruiting a ServiceNow Architect to support the District of Columbia OCTO in Washington, DC. The role focuses on designing end-to-end ServiceNow solutions for ITSM, ITAM, and change management within DC government projects.

You will lead architecture, collaborate with stakeholders, and guide development teams to deliver scalable, secure integrations across enterprise systems using REST, SOAP, and MID Servers.