Senior ServiceNow Architect - Enterprise ITSM/ITOM Leader

CSZNet Inc.; Washington (District of Columbia); On-site; USD 106,000 - 143,000; Full time

Job summary

CSZNet Inc. is seeking a ServiceNow Architect in Washington, DC, to lead the design and implementation of enterprise-grade ServiceNow solutions. The role focuses on ITSM, ITOM, ITFM, HRSD, PPM, and SPM across DC Government projects, with hands-on architectural leadership and stakeholder collaboration.

The successful candidate will drive integration strategies, governance, and performance optimization while mentoring teams and delivering comprehensive design documents and architecture diagrams.

Qualifications

• Bachelor's degree or equivalent work experience.
• 9+ years as an Enterprise Architect.
• 9 years of IT Systems Roadmap Development experience.
• 9 years of system diagramming and modeling using UML.
• 5+ years with ServiceNow modules including ITSM, ITOM, ITFM, HRSD, PPM and SPM.
• 5 years of experience with ServiceNow integrations (REST, SOAP).

Responsibilities

• Design end-to-end ServiceNow solutions aligned with business objectives.
• Provide technical leadership to development teams and ensure best practices.
• Capture, analyze, and translate business requirements into technical specs.
• Design and implement integrations using REST, SOAP, and MID Servers.
• Identify performance optimization opportunities and monitor system health.
• Ensure governance, security controls, and compliance in implementations.
• Create architecture artifacts and technical documentation for stakeholders.
• Educate and mentor staff on ServiceNow capabilities.

Skills

Enterprise architecture

Technical leadership

Requirements analysis

Governance & security

Documentation & training

Stakeholder collaboration

Education

Bachelor's degree in Computer Science/IT or related field

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITFM

HRSD

PPM

SPM

REST APIs

SOAP

MID Servers

SQL/Oracle

Job description

CSZNet Inc. is seeking a ServiceNow Architect in Washington, DC, to lead the design and implementation of enterprise-grade ServiceNow solutions. The role focuses on ITSM, ITOM, ITFM, HRSD, PPM, and SPM across DC Government projects, with hands-on architectural leadership and stakeholder collaboration.

The successful candidate will drive integration strategies, governance, and performance optimization while mentoring teams and delivering comprehensive design documents and architecture diagrams.