Senior ServiceNow Architect – ITSM/ITOM & AI

SRI Tech Solutions Inc.; Grand Rapids (MI); On-site; USD 140,000 - 190,000; Full time

Job summary

SRI Tech Solutions Inc. in Grand Rapids, MI, seeks a Senior ServiceNow Architect to lead enterprise-wide ITSM/ITOM modernization projects, leveraging AI and automation to streamline workflows, improve MTTR, and boost operational efficiency.

You will drive architecture, governance, and end-to-end platform deployments across the Now Platform. The role requires deep technical expertise in ServiceNow AI capabilities, CMDB governance, and integration patterns with REST/SOAP, OAuth, and SSO, plus

Qualifications

• Experience architecting enterprise ServiceNow platforms.
• Proven ITSM/ITOM modernization experience.
• Hands-on with ServiceNow AI capabilities.
• Strong integration and security knowledge.
• Ability to lead Agile/Scrum teams.

Responsibilities

• Architect enterprise-wide target-state visions for the ServiceNow Now Platform.
• Lead ITSM and ITOM modernization initiatives.
• Deploy and leverage ServiceNow AI solutions.
• Architect and implement solutions across Service Catalog, Integration Hub, CMDB, Flow Designer, and Service Portal.
• Establish CMDB governance and scalable platform architecture.
• Design and manage integrations using Integration Hub, REST/SOAP Web Services, and Mid Server Configuration.
• Apply ServiceNow security capabilities including OAuth, SSO, ACL Security, and Domain Separation.
• Orchestrate seamless, end-to-end platform deployments.
• Apply architecture and governance practices, including Performance Analytics and Automated Test Framework (ATF).
• Provide Agile/Scrum leadership.

Skills

ServiceNow Architecture

ITSM/ITOM

AI & Automation

CMDB Governance

Integration Hub

REST/SOAP

Security: OAuth/SSO

Platform Deployment

Agile/Scrum Leadership

Tools

Now Platform

ATF

Performance Analytics

Now Assist / AI Capabilities

Job description

Senior ServiceNow Architect – ITSM/ITOM & AI

Grand Rapis, MI

Full Time/ Contract

Position Overview

Architect enterprise-wide ServiceNow solutions that modernize ITSM and ITOM operations while leveraging AI and automation to improve workflows, accelerate mean-time-to-resolution (MTTR), and drive operational efficiency. This role combines enterprise platform architecture, ServiceNow AI capabilities, deep development and integration expertise, CMDB governance, and end-to-end platform deployment leadership.

What You'll Do / Key Responsibilities

• Architect scalable, enterprise-wide target-state visions for the ServiceNow Now Platform.
• Lead ITSM and ITOM modernization initiatives.
• Deploy and leverage ServiceNow AI solutions, including Now Assist, Generative AI, Predictive Intelligence, NLU Virtual Agents, Agent Assist, and AIOps.
• Architect and implement solutions across Service Catalog, Integration Hub, CMDB, Flow Designer, and Service Portal.
• Establish CMDB governance and support scalable platform architecture.
• Design and manage integrations using Integration Hub, REST/SOAP Web Services, and Mid Server Configuration.
• Apply ServiceNow security capabilities including OAuth, SSO, ACL Security, and Domain Separation.
• Orchestrate seamless, end-to-end platform deployments.
• Apply architecture and governance practices, including Performance Analytics and Automated Test Framework (ATF).
• Provide Agile/Scrum leadership.

Required Qualifications

• Enterprise-wide ServiceNow / Now Platform architecture expertise.
• ITSM and ITOM expertise, including Discovery, Service Mapping, and Event Management.
• Experience with ServiceNow AI and automation capabilities, including Now Assist, Generative AI, Predictive Intelligence, NLU Virtual Agents, Agent Assist, and AIOps.
• Strong knowledge of Service Catalog, Integration Hub, CMDB, Flow Designer, and Service Portal.
• Experience with integrations and security, including REST/SOAP Web Services, Mid Server Configuration, OAuth, SSO, ACL Security, and Domain Separation.
• Experience with solution architecture, scalable target-state platform visions, CMDB governance, and end-to-end platform deployments.