ServiceNow Architect

Siri InfoSolutions Inc; United States; On-site; USD 130,000 - 190,000; Full time

Job summary

Siri InfoSolutions Inc, Chicago, IL, seeks a seasoned ServiceNow Architect to lead end-to-end platform design across ITIS, ITOM, HRSD and GRC. You will govern architecture, security, and performance while guiding cross-functional teams.

This role requires strong stakeholder communication, hands-on integration work (Azure AD, Workday, Splunk), and mentorship to ensure scalable, reliable deployments aligned with best practices.

Qualifications

• 10–15 years of experience in ServiceNow, with architecture focus.
• Strong communication and stakeholder management skills.
• Proven hands-on experience across CMDB, ITOM, HRSD and GRC modules.

Responsibilities

• Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC.
• Lead governance, security, and performance standards.
• Collaborate with stakeholders and developers to implement integrated workflows.
• Mentor teams on customizations and upgrades.
• Enforce coding and design standards and conduct design reviews.
• Present architectural decisions to technical and non-technical audiences.
• Stay current with ServiceNow releases and advise adoption of new features.

Skills

Communication

Stakeholder engagement

ServiceNow architecture

Glide scripting

JavaScript

Flow Designer

Tools

ITSM CMDB

Incident Management

Problem Management

Change Management

Knowledge Management

Request Management

ITOM Discovery

Event Management

Service Mapping

CMDB Integrations

GRC Modules

Azure AD

Workday

Splunk

Job description

ServiceNow Architect

Chicago, IL | 10 - 15 years of experience

Job Description

Must Have Technical/Functional Skills

Strong communication and stakeholder engagement skills - ability to present complex solutions clearly to executives and technical teams.

Proven hands-on experience with:

ITIS CMDB, Incident, Problem, Change, Knowledge, Request Management.

ITOM Discovery, Event Management, Service Mapping, CMDB integrations.

HRSD Case and Knowledge Management, Employee Center, Lifecycle Events.

GRC Policy and Compliance, Risk Management, Audit, and Vendor Risk modules.

Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, IntegrationHub, and API integrations.

Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design.

Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms.

Roles & Responsibilities

Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules.

Lead technical governance, ensuring adherence to best practices, platform security, and performance standards.

Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows.

Guide and mentor development teams on customizations, integrations, and platform upgrades.

Establish and enforce coding, configuration, and design standards within ServiceNow.

Conduct design reviews and ensure technical alignment across all implementations.

Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences.

Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery.