Senior ServiceNow Architect: ITSM, HRSD & SPM Expert

Bounteous; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

Bounteous is a premier digital transformation consultancy seeking a ServiceNow Architect with 10+ years of hands-on experience to design, build, and optimize enterprise ServiceNow solutions across ITSM, HRSD, and SPM. This core technical contributor will own complex development workstreams, mentor junior developers, and collaborate with architects and project leads to deliver scalable ServiceNow platforms.

You will lead development, integration, and data management efforts, including Flow

Qualifications

• 10 years of hands-on ServiceNow development experience across full-lifecycle implementations.
• Deep proficiency in ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, and Scheduled Jobs.
• Experience with Flow Designer, IntegrationHub, and scripted REST/SOAP APIs for enterprise system integrations.
• Strong working knowledge of ITSM modules (Incident, Problem, Change, CMDB, Asset Management) and HRSD or SPM.
• Experience with Service Portal development including custom widgets, Angular.js components, and CSS/SCSS styling.
• Solid understanding of update set management, application scoping, and multi-environment deployments.
• Familiarity with ITIL v4 processes and how they map to ServiceNow platform capabilities.

Responsibilities

• Design, build, and configure ServiceNow applications and modules across ITSM, HRSD, and SPM, including workflows, service catalog items, business rules, client scripts, UI policies, and scriptincludes.
• Develop and maintain Flow Designer automations, IntegrationHub spokes, and custom REST/SOAP integrations with third-party enterprise systems.
• Build and optimize Service Portal pages, widgets, and UI components to deliver intuitive self-service experiences.
• Implement and maintain Virtual Agent conversations and NLU models for automated service delivery.
• Write clean, efficient, and well-documented server-side and client-side JavaScript following platform scripting best practices.
• Manage update sets, scoped application development, and deployment across development, test, and production ServiceNow instances.
• Perform code reviews and enforce development standards, ensuring adherence to ServiceNow best practices and client governance frameworks.
• Design and execute unit, integration, and regression test plans; resolve defects and performance bottlenecks identified during testing cycles.
• Monitor platform health, identify technical debt, and proactively recommend improvements to workflows, configurations, and integrations.
• Support ATF (Automated Test Framework) setup and maintenance to ensure continuous quality across releases.
• Work closely with the ServiceNow Architect to translate solution designs and technical specifications into production-ready implementations.
• Mentor junior and mid-level developers through code reviews, pair programming, and knowledge-sharing sessions.
• Liaise with client technical teams and business stakeholders to clarify requirements, demonstrate functionality, and gather feedback during UAT.
• Contribute to technical documentation including design specs, integration runbooks, and developer onboarding guides.

Skills

ServiceNow development

Flow Designer

IntegrationHub

JavaScript

ITSM

HRSD/SPM

Service Portal

UI scripting (UI Policies/Actions)

Multi-environment deployments

ITIL v4

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience

Tools

REST/SOAP APIs

Angular.js

CSS/SCSS

Git

Jenkins

ATF

Job description

Bounteous is a premier digital transformation consultancy seeking a ServiceNow Architect with 10+ years of hands-on experience to design, build, and optimize enterprise ServiceNow solutions across ITSM, HRSD, and SPM. This core technical contributor will own complex development workstreams, mentor junior developers, and collaborate with architects and project leads to deliver scalable ServiceNow platforms.

You will lead development, integration, and data management efforts, including Flow