ServiceNow Architect

Bounteous; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

Bounteous is a premier digital transformation consultancy seeking a ServiceNow Architect with 10+ years of hands-on experience to design, build, and optimize enterprise ServiceNow solutions across ITSM, HRSD, and SPM. This core technical contributor will own complex development workstreams, mentor junior developers, and collaborate with architects and project leads to deliver scalable ServiceNow platforms.

You will lead development, integration, and data management efforts, including Flow

Qualifications

• 10 years of hands-on ServiceNow development experience across full-lifecycle implementations.
• Deep proficiency in ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, and Scheduled Jobs.
• Experience with Flow Designer, IntegrationHub, and scripted REST/SOAP APIs for enterprise system integrations.
• Strong working knowledge of ITSM modules (Incident, Problem, Change, CMDB, Asset Management) and HRSD or SPM.
• Experience with Service Portal development including custom widgets, Angular.js components, and CSS/SCSS styling.
• Solid understanding of update set management, application scoping, and multi-environment deployments.
• Familiarity with ITIL v4 processes and how they map to ServiceNow platform capabilities.

Responsibilities

• Design, build, and configure ServiceNow applications and modules across ITSM, HRSD, and SPM, including workflows, service catalog items, business rules, client scripts, UI policies, and scriptincludes.
• Develop and maintain Flow Designer automations, IntegrationHub spokes, and custom REST/SOAP integrations with third-party enterprise systems.
• Build and optimize Service Portal pages, widgets, and UI components to deliver intuitive self-service experiences.
• Implement and maintain Virtual Agent conversations and NLU models for automated service delivery.
• Write clean, efficient, and well-documented server-side and client-side JavaScript following platform scripting best practices.
• Manage update sets, scoped application development, and deployment across development, test, and production ServiceNow instances.
• Perform code reviews and enforce development standards, ensuring adherence to ServiceNow best practices and client governance frameworks.
• Design and execute unit, integration, and regression test plans; resolve defects and performance bottlenecks identified during testing cycles.
• Monitor platform health, identify technical debt, and proactively recommend improvements to workflows, configurations, and integrations.
• Support ATF (Automated Test Framework) setup and maintenance to ensure continuous quality across releases.
• Work closely with the ServiceNow Architect to translate solution designs and technical specifications into production-ready implementations.
• Mentor junior and mid-level developers through code reviews, pair programming, and knowledge-sharing sessions.
• Liaise with client technical teams and business stakeholders to clarify requirements, demonstrate functionality, and gather feedback during UAT.
• Contribute to technical documentation including design specs, integration runbooks, and developer onboarding guides.

Skills

ServiceNow development

Flow Designer

IntegrationHub

JavaScript

ITSM

HRSD/SPM

Service Portal

UI scripting (UI Policies/Actions)

Multi-environment deployments

ITIL v4

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience

Tools

REST/SOAP APIs

Angular.js

CSS/SCSS

Git

Jenkins

ATF

Job description

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

We are seeking a ServiceNow Architect with 10 years of hands-on experience building, configuring, and optimizing enterprise ServiceNow solutions across ITSM, HRSD, and SPM. This role will be a core technical contributor on high-priority ServiceNow implementations and platform modernization engagements across our client portfolio. The ideal candidate is a detail-oriented, delivery-focused developer who can independently own complex development workstreams, mentor junior developers, and collaborate closely with architects and project leads to bring scalable ServiceNow solutions to life.

Responsibilities

Development & Configuration

• Design, build, and configure ServiceNow applications and modules across ITSM, HRSD, and SPM, including workflows, service catalog items, business rules, client scripts, UI policies, and scriptincludes.

• Develop andmaintainFlow Designer automations,IntegrationHubspokes, and custom REST/SOAP integrations with third-party enterprise systems.

• Build andoptimizeService Portal pages, widgets, and UI components to deliver intuitive self-service experiences.

• Implement andmaintainVirtual Agent (VA) conversations and Natural Language Understanding (NLU) models for automated service delivery.

• Write clean, efficient, and well-documented server-side and client-side JavaScript following platform scripting best practices.

Platform Engineering & Quality

• Manage update sets, scoped application development, and deployment across development, test, and production ServiceNow instances.

• Perform code reviews and enforce development standards, ensuring adherence to ServiceNow best practices and client governance frameworks.

• Design and execute unit, integration, and regression test plans; resolve defects and performance bottlenecksidentifiedduring testing cycles.

• Monitor platform health,identifytechnical debt, and proactively recommend improvements to workflows, configurations, and integrations.

• Support ATF (Automated Test Framework) setup and maintenance to ensure continuous quality across releases.

Integration & Data Management

• Develop andmaintainintegrations between ServiceNow and HR systems (Workday, SAP SuccessFactors), ITSM tooling, LDAP/AD, and enterprise middleware.

• Build andmaintainimport sets, transform maps, and data source configurations for bulk data migrations and ongoing data synchronization.

• Configure and manage CMDB population strategies, including Service Graph Connectors and Discovery integrations.

• Implement data validation, error handling, and logging frameworks within integration pipelines to ensure reliability and traceability.

Collaboration & Delivery

• Work closely with the ServiceNow Architect to translate solution designs and technical specifications into production-ready implementations.

• Participate in Agile ceremonies - sprint planning, stand-ups, retrospectives - and contribute toaccurateeffort estimation and sprint commitments.

• Mentor junior and mid-level developers through code reviews, pair programming, and knowledge-sharing sessions.

• Liaise with client technical teams and business stakeholders to clarify requirements,demonstratefunctionality, and gather feedback during UAT.

• Contribute to technical documentation including design specs,integrationrunbooks, and developer onboarding guides.

Qualifications

• Bachelor's degreein Computer Science, Information Systems, Engineering, or equivalent practical experience.

• 10yearsof hands-on ServiceNow development experience, with a strong deliverytrack recordacross multiple full-lifecycle implementations.

• Deepproficiencyin ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, and Scheduled Jobs.

• Proven experiencedeveloping with Flow Designer,IntegrationHub, and scripted REST/SOAP APIs for enterprise system integrations.

• Strong working knowledgeof ITSM modules (Incident, Problem, Change, CMDB, Asset Management) and at leastone ofHRSD or SPM.

• Experiencewith Service Portal development including custom widgets, Angular.js components, and CSS/SCSS styling.

• Solid understandingof update set management, application scoping, and instance cloning strategies in multi-environment deployments.

• Familiaritywith ITIL v4 processes and how they map to ServiceNow platform capabilities.

Preferred

• ServiceNow Certified System Administrator (CSA) and at least one Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.

• Experience with ServiceNow Automated Test Framework (ATF) and performance analytics configuration.

• Exposure to ServiceNow ITOM (Discovery, Event Management, Service Graph), SecOps, or GRC modules.

• Familiarity with DevOps tooling and CI/CD pipelines integrated with ServiceNow (Git, Jenkins, ServiceNow DevOps).

• Knowledge of JavaScript frameworks, REST API design, JSON, and XML for advanced customization and integration work.

• Experience with Agile/SAFedelivery methodologies in consulting or agency environments.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.Bounteous is willing to sponsor eligible candidates for employment visas.