Senior ServiceNow Architect - ITSM/HRSD/ITAM (Onsite DC)

Valiant Technologies LLC

Washington (District of Columbia)

Sur place

USD 90 000 - 120 000

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Avantages offerts par ce poste

Equal opportunity employer

Résumé du poste

Valiant Technologies LLC seeks an experienced ServiceNow Administrator to own and evolve the DCPS instance across ITSM, HRSD, S2P, and ITAM modules. You will configure forms, lists, workflows, catalogs, and reporting, while collaborating with stakeholders to translate business needs into scalable platform solutions.

The role requires 5+ years of hands-on ServiceNow administration, strong fundamentals, and ITIL knowledge, with 100% onsite work in Washington, DC.

Qualifications

Bachelor’s degree or equivalent professional experience.
5+ years hands-on ServiceNow administration with ownership of an instance.
Strong knowledge of forms, lists, tables, dictionary, rules, scripts, policies, roles/ACLs, and update sets.

Responsabilités

Serve as primary administrator for the DCPS ServiceNow instance and support daily operations.
Configure and maintain ServiceNow applications: forms, lists, workflows, notifications, reporting.
Support cross-module development across ITSM, HRSD, S2P, and others.
Design and maintain Service Catalog items and end-to-end workflows with Flow Designer and approvals.
Collaborate with stakeholders to gather requirements and translate into platform solutions.
Ensure configurations follow best practices and upgrade readiness.
Troubleshoot issues, resolve defects, build REST/SOAP integrations, and maintain documentation.