Senior ServiceNow Architect for Enterprise IT Platform

US101 Guidehouse Inc.; San Antonio (TX); Hybrid; USD 122,000 - 203,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Holidays

Education & Certifications

Mobility Stipend

Job summary

Guidehouse seeks a seasoned ServiceNow Architect to lead the design, implementation, and optimization of enterprise-grade solutions on the ServiceNow platform. You will define the architecture roadmap, drive complex integrations, and ensure governance and security requirements are met across ITSM, ITOM, HRSD, and SecOps.

You will provide hands-on guidance, mentor teams, and collaborate with executives to translate business needs into scalable, sustainable platform capabilities.

Qualifications

• Bachelor’s degree required.
• Minimum of ten years of professional experience.
• Lead or enterprise ServiceNow Architect on large-scale, multi‑module deployments.
• Active ServiceNow CSA certification preferred.
• Strong expertise in CMDB, CSDM, data modeling.
• Experience with security architecture including RBAC and compliance frameworks (NIST, FedRAMP).
• Proven ability to establish governance, SDLC processes, and development standards.
• Experience with DevOps/CI‑CD tools (Git, Azure DevOps, Jenkins).
• US Citizenship is required; willing to travel up to 25%.

Responsibilities

• Serve as a ServiceNow Technical Architect and SME, leading design and implementation of enterprise solutions.
• Define and own the enterprise ServiceNow architecture roadmap aligned with business strategy and IT objectives.
• Translate complex requirements into scalable ServiceNow solutions.
• Lead end-to-end architecture across ITSM, ITOM, HRSD, SecOps, and App Engine.
• Architect complex integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
• Establish platform governance and development standards; enforce guardrails.
• Provide hands-on guidance in configuration and development, including Flow Designer and automation.
• Conduct architecture reviews and health assessments to ensure quality and scalability.
• Drive platform lifecycle management, upgrades, and release planning.
• Promote DevSecOps: CI/CD pipelines, automated testing, and source control.
• Mentor developers and admins; escalate complex challenges.
• Collaborate with stakeholders to align platform with mission and outcomes.
• Evaluate emerging ServiceNow capabilities like AI/automation.

Skills

ServiceNow Architecture

Enterprise Design

API Integrations

Governance Frameworks

DevSecOps

CMDB

CSDM

REST/SOAP

Education

Bachelor’s degree

Tools

IntegrationHub

MID Server

Git

Azure DevOps

Jenkins

Job description

Guidehouse seeks a seasoned ServiceNow Architect to lead the design, implementation, and optimization of enterprise-grade solutions on the ServiceNow platform. You will define the architecture roadmap, drive complex integrations, and ensure governance and security requirements are met across ITSM, ITOM, HRSD, and SecOps.

You will provide hands-on guidance, mentor teams, and collaborate with executives to translate business needs into scalable, sustainable platform capabilities.